Guest Attendant

Culver; Rochester Hills (MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid training

Flexible schedule

Free Uniforms

Meal discounts

Career opportunities

Paid time off and insurance benefits

Job summary

Culver's is seeking True Blue Crew Members to join our front-of-house team in a fast-paced, guest-focused environment. You will greet guests, take orders, and ensure accurate delivery of meals while upholding Culver's hospitality standards.

We offer competitive wages, paid training, flexible schedules, free uniforms, meal discounts, and opportunities for career growth, along with eligible benefits. Join our team and help keep Culver's reputation for warm, hometown hospitality alive.

Qualifications

• A genuine smile and friendly demeanor are essential.
• Strong communication skills with guests and teammates.
• Reliable and dependable team member.
• Ability to work flexible shifts as schedules change.

Responsibilities

• Provide friendly guest service and hospitality.
• Take orders and deliver quality products promptly.
• Assist with refilling drinks and clearing tables.
• Maintain clean and organized dining area.
• Answer phones promptly and politely.
• Follow safety and food handling guidelines.
• Attend team meetings and communicate effectively.

Skills

A genuine smile

Good communication skills

Dependability

Flexible schedules

Job description

• Great and interact with guests in a friendly, positive manner.
• Deliver food to tables and ensure order accuracy
• Check in with guests to make sure they are enjoying their meals
• Assist with refilling drinks, clearing trays, and keeping the dining room clean and organized
• Provide samples and promote Culver's menu items when appropriate
• Respond to guest needs quickly and professionally
• Maintain a warm, welcoming atmosphere that reflects Culver's commitment to hospitality.
• Address and help resolve guest concerns, bringing any complaints to a manager's attention when necessary

Culver’s is looking for new True Blue Crew Members!

If delighting is in your DNA, you’ll be a natural at this position! Our front-of-house (FOH) crew

members always bring the energy and thrive in our fun, fast-paced environment. Whether it’s

greeting guests at the door, taking orders behind the counter or delivering outstanding service

throughout our restaurants, these are the people who bring our hometown hospitality to life each

and every day.

We offer:

• Competitive wages
• Paid training
• Flexible schedule
• Free Uniforms
• Meal discounts
• Career opportunities
• Paid time off and insurance benefits for eligible team members
• And much, much more!

ESSENTIAL FUNCTIONS

• Consistently provides excellent guest service and hospitality.
• Demonstrates proper personal hygiene and food safety practices consistently.
• Maintains a neat, well-groomed uniformed appearance.
• Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
• Assists guests with product knowledge and promotional information upon request accurately.
• Follows company safety standards at all times and looks out for the safety of other team members and guests.
• Demonstrates proper food safety practices and knowledge.
• Handles guest comments promptly and courteously.
• Performs primary position responsibilities timely and accurately.
• Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
• Performs back-up support accurately and timely after secondary responsibilities are accomplished.
• Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
• Answers the telephone promptly, courteously and professionally.
• Prepares quality products while maintaining: portion control and presentation within service goal times.
• Attends all team member meetings.
• Communicates with guests, team and management.
• Maintains a sense of urgency.

QUALIFICATIONS:

• A genuine smile!
• Good communication skills
• Dependability
• Flexible Schedules

PHYSICAL ABILITIES:

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift/carry 10 lbs or less Constantly
• Lift/carry 11-20 lbs Constantly
• Lift/carry 21-50 lbs Frequently
• Lift/carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

COMMUNICATION:

Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.

CHANGE MANAGEMENT:

Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.

DECISION MAKING & PROBLEM SOLVING:

Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.

INNOVATION & CREATIVITY:

Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.

PLANNING:

Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.

COOPERATION:

Supports fellow team members and is cooperative in providing excellent guest service.

QUALITY OF WORK:

Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.

ACCOUNTABILITY:

Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated.

We've made it our commitment that any guest who chooses Culver's leaves happy - and that means creating a great experience for you too!

In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
Craveable as our signature combination is, the Culver family knew right away that although the business is centered around the food, it is really about the people. While folks can vividly recall the first time they bit into a ButterBurger or tasted a scoop of rich, creamy Fresh Frozen Custard, it’s our way of welcoming guests that truly makes Culver’s delicious.