Front of House Guest Experience Specialist

Chick-fil-A; Benbrook (TX); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Flexible scheduling

Free meals per shift

Health insurance (if criteria met)

401k

Scholarship opportunities

Advancement opportunities

Job summary

Chick-fil-A Benbrook is seeking a Front of House Team Member to greet guests, take orders at the front counter or drive-thru, and keep dining areas clean. You’ll work in a fast-paced environment while upholding health standards and the restaurant’s values.

This role offers a flexible schedule, opportunities for advancement, and a supportive team. Responsibilities include smiling, engaging with guests, and working with team members to ensure a positive dining experience.

Qualifications

• Reading, writing, and basic math and verbal communication skills required.
• Must be eligible to work in the United States.
• Must be able to work in a fast-paced environment.
• Must be reliable, cheerful, and customer-focused.
• Ability to multitask and work well in a team or independently.

Responsibilities

• Smile at guests and create eye contact.
• Take and prepare customer orders at front counter or drive-thru.
• Maintain cleanliness at front counter and dining room.
• Observe health and sanitation guidelines.
• Contribute to a positive guest experience and brand values.
• Adhere to Chick‑fil‑A rules and dress code.
• Perform other duties as assigned.

Skills

Legal to work in US

Reliable transportation

Reading & writing

Basic math

Verbal communication

Work under pressure

Consistency & reliability

Cheerful attitude

Customer service

Detail oriented

Multitask

Independent & team player

Flexible schedule

Lift 10-30 lbs

Stand long hours

Job description

Do you love our chicken? Do you love working with people? Well you are in the right place!

As a Front of House Team Member at Chick-fil-A Benbrook and Hulen Mall, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness on the front counter and in the dining room, observe health and sanitation guidelines, and ensure each guest leaves feeling cared for! We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves with a positive attitude and truthful character while demonstrating 2nd mile service to every guest who visits our restaurant.

At Chick-fil-A, the team member role is more than just a job, it’s an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Friday and Saturday. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay, scholarship opportunities, leadership opportunities, and a rewarding work environment.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Scholarship opportunities
• Competitive pay
• Free Meals per Shift
• Health Insurance (if criteria is met)
• 401k
• Opportunity for Advancement

Front of House Team Member Responsibilities:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Reading, writing, and basic math and verbal communication skills required
• Able to work in hot, noisy and fast paced environment
• Must work well under pressure
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-30 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
It is our shared vision to be the most caring brand! We do this by being a business of excellence that wows it's guests and provides a rewarding work environment for our Team Members. We believe that we are more than just a fast food restaurant, we are a people business with a passion for building genuine relationships and providing above and beyond experiences for our guests! So come be a part of the Chick-fil-A family and do work that matters!