Front of House Director

Chick-fil-A; Oregon (OH); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Leadership development and advancement

Scholarship opportunities

Employee meal

Health, dental, and vision insurance

Job summary

Chick-fil-A Oregon is seeking a Front of House Director to lead guest experience, hospitality, and service speed. You will develop FOH Managers and Shift Leaders, coach teams, and own department performance across all service channels in Oregon.

The role demands servant leadership, reliability, and a commitment to excellence in hospitality. The position requires full-time availability (32+ hours/week), the ability to lead closing shifts, and the capacity to lift 50 pounds; ServSafe certification

Qualifications

• Experience leading front-of-house teams in a fast-serve environment.
• Proven ability to coach managers and shift leaders.
• Willingness to obtain ServSafe certification.

Responsibilities

• Own FOH guest experience across counter, drive-thru, dining room, and mobile pickup.
• Lead, coach, and develop FOH managers and team members; delegate responsibilities.
• Oversee staffing, scheduling, and labor productivity across dayparts.
• Model Core 4 and Second Mile Service; address guest feedback promptly.
• Maintain cleanliness, proper cash handling, and end-of-day reconciliation.

Skills

FOH leadership

Hospitality

Team development

ServSafe certification

Coaching

Job description

Chick-fil-A Oregon (OH) – Front of House Director

Wage Rate $25-28/hr

The Front of House Director leads the guest experience, hospitality, service speed, order accuracy, and team development at Chick-fil-A Oregon. This role develops Managers and Shift Leaders, strengthens service systems, and takes ownership of department performance across all service channels and dayparts.

If you thrive in a team-oriented environment centered on service and respect, this is an opportunity to make a meaningful impact in the Oregon community. You will model servant leadership, develop others, and ensure every guest receives fast, friendly, and remarkable service.

Role

The Front of House Director sets department priorities with the Operator, develops FOH Managers, and holds leaders accountable for hospitality, service, people, and financial results. Managers and Shift Leaders carry out daily plans with the Director’s coaching and support.

Availability & Role Requirements

• Minimum Full-Time Availability: 32+ hours a week


• Be available to lead at least 2 closing shifts per week (start at 4pm), with one of those closes being either Friday or Saturday


• Ability to lift 50 pounds


• Ability to be on your feet for extended periods of time


• Willingness to become ServSafe certified

Pay Rate

Exact rate depends on availability and experience.

Our Vision

To glorify and honor God by being Oregon’s most caring organization, where guests feel at home, team members flourish into leaders, and our community grows stronger.

Our Values

Servant Leadership – We lead by example and put others first.

Integrity - We do what is right, even when no one is watching.

Dignity and Respect - We treat every person with dignity, kindness, and respect.

Growth and Excellence. Weembrace feedback, overcome challenges and take ownership

Our Guest Experience

Hospitality Always

We put the guest at the center of every decision and create experiences defined by warmth, kindness, and genuine care. Our hospitality extends beyond the four walls of the restaurant, and every Team Member is empowered to deliver Second Mile Service that makes each guest feel valued and welcome.

Uphold the Legacy

We honor the Chick-fil-A legacy through disciplined stewardship of our restaurant, our standards, and our responsibilities. We carry that legacy forward by creating a safe, clean, and well-maintained environment where every detail reflects our commitment to excellence.

Serve with Excellence

We take pride in serving every guest with our very best. Through intentional preparation, teamwork, and attention to detail, we serve food that is fresh, accurate, timely, and worthy of the trust our guests place in us.

What you will be doing

• Own the FOH guest experience across the counter, drive-thru, dining room, and mobile order pickup.


• Lead, coach, and develop FOH Managers, Shift Leaders, and Team Members; delegate responsibilities and hold leaders accountable.


• Oversee staffing, scheduling, and team positioning across all dayparts; manage labor productivity and overtime.


• Model and coach Core 4 and Second Mile Service; lead guest recovery and respond promptly to guest feedback.


• Improve order taking, payment, beverage preparation, order assembly, and handoff systems to strengthen speed and accuracy.


• Ensure proper cash handling, refunds, register accountability, and end-of-day reconciliation; address discrepancies.


• Maintain clean, stocked, and welcoming service areas; troubleshoot FOH technology and coordinate equipment maintenance.


• Maintain opening, closing, cleaning, and service checklists; verify that leaders complete assigned responsibilities.


• Partner with restaurant leadership on hiring, onboarding, training, retention, and semiannual performance reviews.


• Maintain scorecards for direct reports and lead monthly FOH leadership meetings to review results and development priorities.


• Review guest experience scores and operating results; set department goals and report improvement priorities to the Operator.


• Coordinate with BOH and catering leadership to prepare for demand and support timely and accurate handoffs.


• Work alongside the service team during peak periods and model servant leadership, integrity, and respect.


• All other tasks as assigned.

Qualifications

• Must be eligible to work in the United States.


• Must have reliable transportation.


• Previous restaurant or hospitality leadership experience, including developing and holding other managers or leaders accountable.


• Strong interpersonal, communication, and conflict-resolution skills.


• Ability to work in a fast-paced environment and make decisions under pressure.


• Dependable, punctual, and able to work a flexible schedule.


• Strong understanding of guest service, drive-thru operations, cash reconciliation, labor productivity, and performance indicators.


• Good organizational skills and ability to delegate, coach, and follow through.


• Strong alignment with Chick-fil-A Oregon values.

Key Performance Indicators

• FOH Management and Shift Leader Team Strength


• Guest Experience Scores and OSAT


• Attentive and Friendly Team Members


• Cleanliness


• Fast Service


• Order Accuracy


• Smart Shopper Report


• Cash Accountability


• Labor Productivity and Overtime

Benefits

• Flexible scheduling


• Closed on Sundays


• Leadership development and advancement opportunities


• Scholarship opportunities twice a year


• Employee meal


• Health, dental, and vision insurance options

Location

Chick-fil-A Oregon (OH)

2850 Navarre Avenue, Oregon, OH 43616

Chick-fil-A is known for quality food, genuine hospitality, and its Original Chicken Sandwich. Founded by S. Truett Cathy, the brand has grown while remaining committed to caring for people and serving local communities. Each restaurant is operated by a local independent franchise Owner Operator who invests in their Team Members and guests. Chick-fil-A restaurants are always closed on Sundays.