Front of House Crew Member

Sessions West Coast Deli; Minneapolis (MN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading restaurant is seeking a Restaurant Cashier to provide exceptional customer service while processing orders and maintaining a clean environment. The ideal candidate will have a strong customer service background, experience in hospitality, and the ability to work in a fast-paced setting. This role requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Strong customer service personality and skills.
• Prior experience in a customer service or restaurant environment preferred.
• Ability to remain calm under pressure in a fast-paced environment.

Responsibilities

• Processing Guest orders in person or by telephone using the POS system.
• Maintaining cleanliness of floors and dining area.
• Demonstrating strong comprehension of the menu.

Skills

Customer Service

Communication

Organization

Interpersonal Skills

Education

Food Handlers Card or ServSafe Certificate

Job description

The Restaurant Cashier may work in the capacity of Cashier, Expeditor, and/or Greeter. The Restaurant Cashier maintains a consistent customer service focus, always showing pride of ownership and a sense of urgency to delight the Guest. They enthusiastically greet Guests with a warm, genuine welcome and consistently follow the standard of service.

Responsibilities include:

1. Demonstrating strong comprehension of the menu, including recipes, allergens, and dietary restrictions.
2. Processing Guest orders in person or by telephone using the POS system, handling cash and credit/debit card transactions accurately while upholding register dialogue.
3. Following all cash handling procedures, including fraud protection, and properly managing drawers as required.
4. PRESENTING food to Guests, circulating the dining room for service opportunities, pre-bussing and bussing tables, and greeting Guests entering, waiting in line, or exiting the restaurant.
5. Maintaining cleanliness of floors, buses, washing dishes, cleaning and restocking bathrooms, and wiping windows.
6. Ensuring overall cleanliness of the restaurant.
7. Processing Guest orders at the register, pouring beverages, answering menu questions, and keeping the front counter area clean and organized.
8. Restocking the ice bin, drying clean tumblers and glassware.
9. Communicating regularly with Guests and employees in other stations (BOH and FOH) to optimize service levels.
10. Performing other tasks as assigned.

Skills and qualifications:

• Strong customer service personality and skills.
• Prior experience in a customer service or restaurant environment preferred.
• Ability to remain calm under pressure in a fast-paced environment.
• Reliable transportation and punctuality, with a positive attendance record.
• Flexibility to work weekends, holidays, and evenings.
• Good communication, organization, and interpersonal skills to maintain effective working relationships with co-workers.
• Current Food Handlers Card or ServSafe Certificate.

Previous experience:

• At least 6 months experience as a Cashier in hospitality or retail; restaurant experience preferred.