Front of House Coordinator

Underground Railway Theatre; Indiana; On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Generous holiday and vacation time

Job summary

Central Square Theater is seeking a Front of House Coordinator to enhance our Guest Experience department by leading the FOH team and handling box office duties. The role emphasizes staff coordination, scheduling, and ensuring smooth operations during performances.

The ideal candidate will have experience in customer service, weekend availability, and a passion for theatre. The position supports the organization’s commitment to diversity and community engagement.

Qualifications

• Experience in customer service, preferably in a supervisory role.
• Ability to lead a team and coordinate multiple tasks.
• Strong organizational skills and customer service focus.
• Must have weekends available for a 5- to 6-show run each season (Sept–June).
• Interest and passion for theatre and arts.
• Grace under pressure with a good sense of humor.

Responsibilities

• Assist in coordination and interviewing FOH candidates.
• House manage/open shows and lead staff by example; ensure timely seating.
• Prepare offer letters for incoming FOH staff.
• Train new FOH staff on Concessions, Ambassador, House Manager and Box Office roles.
• Collaborate with Guest Experience Manager to build FOH schedules and cover gaps.
• Help plan and lead FOH meetings and attend board meetings as needed.
• Maintain lobby/green room cleanliness during and between shows (dispose old trifolds, launder tablecloths).
• Label and coordinate theater seating; track orders and arrivals in Google Docs.
• Manage concessions stock and ordering records in Google Docs.
• Cover Box Office phone/email with Guest Experience Manager; handle calls, emails, Groove messages, and season ticket bookings.
• Miscellaneous tasks: hang posters, deliver checks, make deposits.
• Manage lost and found: contact claimants and decide item disposition.
• Create and share Usher sign-up forms.

Skills

Customer service

Team leadership

Organizational skills

Weekend availability

Job description

Job Title: Front of House Coordinator

Reports to: Elizabeth Watson, Guest Experience Manager

Salary Range: $31-34K, generous holiday and vacation time

Description

Central Square Theater (CST), seeks an experienced Front of House and Box Office associate to add to and assist in leading CST’s exceptional Guest Experience department through uplifting our Front of House team, while maintaining administrative and box office duties.

Schedule

Daytime, Night and Weekend hours.

Central Square Theater is committed to diversity at all levels: on our stage, in our audience, on our staff, and within our leadership. CST is the oldest female-led professional theater company in New England. We strongly encourage BIPOC and LGBTQ+ candidates to apply.

Duties And Responsibilities

• Assist in coordination and interviewing of possible FOH candidates.
• House manage / open shows, leading our staff by example.
  • Ensure timing of late seating
• Prepare offer letters for incoming FOH staff
• Train on-boarded Front of House associates.
  • Concessions
  • Ambassador
  • House Manager
  • Box Office
• Work with the Guest Experience Manager to build and review FOH schedule, stepping in when necessary.
• Helping to plan and lead FOH meetings
• Attend necessary board meetings
• Assist in maintaining the cleanliness of the Lobby and Green Room during and in-between shows.
  • Old trifolds disposed of
  • Wash and dry tablecloths
• Label and coordinate seats in the theater.
  • Keep track in Google Doc of what gets ordered when, what arrives when
• Manage concessions stock
  • Keep track in Google Doc of what gets ordered when, what arrives when
• Cover the Box Office phone and email with the Guest Experience Manager
  • Answer phone calls
  • Respond to emails
  • Go through Groove messages
  • Assist in booking First Thursday, and other season ticket holder packages
• Miscellaneous
  • Hang posters in bathroom
  • Deliver checks
  • Make deposits
• Control lost and found
  • Contact people if their belongings are found
  • Decide when to take things that haven’t been picked up to Goodwill
• Create and share Usher Sign-up Form

Qualifications

• Previous experience in customer service related field, preferably in a supervisor position.
• Ability to lead a team.
• Strong organizational skills and strong customer service.
• Must have weekends available for a 5-6 show run each season. (Season is from September through June.)
• Interest and passion for the Theatre and arts industry.
• Grace under pressure and sense of humor.

About Central Square Theater

Central Square Theater is dedicated to the exploration of social justice, science, and feminine perspective through theater. Through award-winning productions, the Catalyst Collaborative@ MIT Science Theater Initiative, and youth development programming – CST creates theater where points of view are heard, perspective shifts, and change can happen.

Created collaboratively 17 years ago by Underground Railway and The Nora Theaters, Central Square Theater is the oldest female-led theater organization in the Greater Boston area, under the leadership of Executive Director Catherine Carr Kelly, Artistic Director Lee Mikeska Gardner, and Director of Education and Community Initiatives Kortney Adams. With a combined history of 50 years of work, CST engages over 35,000 people annually through live performance, rigorous youth education, and community programs.

Central Square Theater Values

Bold Stories and Conversations

We embrace the power of theater to illuminate the full spectrum of human experience. We boldly tell stories that connect us, inspire joy, and give us the courage to build a better world.

Vital and Relevant

Our productions and programs are in service to and in partnership with our community–our artists, staff, youth, patrons, donors, neighbors, and partner organizations. We create art that reflects the important issues of our time, encourages shifting perspectives, and educates and empowers community members to embrace change.

Anti-Racist and Inclusive

We commit to being anti-racist and inclusive, and to dismantling barriers related to (but not limited to) ethnicity, nationality, religion, age, gender identity, sexual orientation, ability, and socioeconomic status. We understand that perfection is not possible and we will make mistakes. We are dedicated to continuous learning and improvement.

Integrity

We actively build an environment of trust and transparency. We are clear about our values, and take responsibility for living them. We invite our community members to join in holding us accountable.