Front of House Associate

Shakespeare & Company; Northern (KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Shakespeare & Company in Kentucky seeks a Front of House Associate to support box office, house management, and concessions across two indoor and two outdoor stages. You will work a varied six-day schedule with a Tuesday–Sunday pattern and help ensure a welcoming, safe experience for patrons.

The role pays $17.00 per hour, with overtime after 40 hours. Experience with AudienceView, Square, and MS Office is valuable, and teamwork and reliability are essential in this role.

Qualifications

• Experience in front-of-house theatre operations.
• Professional, respectful demeanor.
• Ability to work under pressure during busy periods.
• Dependable and punctual for scheduled shifts.
• Strong teamwork and clear communication.
• Familiarity with Microsoft Office.
• Ability to sit, stand, stoop, lift up to 25 lbs.

Responsibilities

• Answer the Box Office phone.
• Fill orders using the online ticketing system.
• Maintain the patron database on the system.
• Scan patron tickets.
• Ensure patron safety in theatres.
• Sell food and drinks at the concessions stand.
• Drive company golf cart for outdoor shows.
• Participate in DEIA training.
• Collaborate with staff to create an inclusive environment.

Skills

Teamwork

Professionalism

Stress tolerance

Dependability

Communication

MS Office

Physical stamina

Tools

AudienceView

Square

Job description

STATUS: Hourly, at-will, seasonal employee

SCHEDULE: Variable weekly schedule, Tuesday through Sunday (Mondays off)

SALARY: $17.00 per hour

Position Summary

Reporting to the Patron Services Manager, the Front of House Associate shall work on a varied, six-day-per-week schedule as per published schedules, including box office using AudienceView, house management, and concessions using Square to support activities at Shakespeare & Company’s two outdoor stages and two indoor stages.

• Answering the Box Office phone;
• Filling orders by using Shakespeare & Company’s online ticketing system;
• Maintain Shakespeare & Company’s database on the same system;
• Scanning patron tickets;
• Ensuring patron safety in theaters;
• Selling food and drink at the concessions stand;
• Driving company golf cart for outdoor shows;
• Participating in D.E.A. training;
• Collaborating with other employees to create a supportive and inclusive environment that prioritizes safety and dignity;

Experience, Knowledge, Skills, & Characteristics Sought

• Work professionally with other employees;
• Maintain a positive and respectful attitude;
• An empathetic style, exhibiting an openness to many perspectives, able to work under pressure and deal with stressful situations during busy periods;
• Be dependable and timely for scheduled shifts;
• Ability to work collaboratively with a team, and communicate clearly with others;
• Demonstrate a familiarity with Microsoft Office;
• Ability to sit, stand, and stoop; reaching with hands and arms; use of hands to finger objects and controls; lifting and/or moving up to 25 pounds; close vision, distance vision, and peripheral vision; and reading of written, printed and/or computer screen data
• Maintain a commitment to values of equity and inclusion and experience communicating effectively with groups of individuals from diverse backgrounds, identities, abilities, and experiences;
• A commitment to values of anti-racism and anti-oppression and personal and/or professional experiences advancing equity, diversity, inclusion, and accessibility;

Completion of a COVID-19 vaccine regimen and booster, if eligible, prior to employment term.

About Shakespeare & Company

Founded in 1978, Shakespeare & Company is a thriving center of creative and collaborative excellence in Actor Training, Performance, and Education, rooted in Shakespeare’s work and the Elizabethan ideals of inquiry, balance and harmony. Committed to nurturing the creative impulse, exploring the universal themes of human experience, engaging with the widest possible audience, and influencing future generations, Shakespeare & Company is also committed to evolving its approach to diversity and inclusion to engender an active process and positive change toward equity in its employment and artistry. Shakespeare & Company is committed to providing equal employment opportunities; it is our intent to maintain an inclusive work environment which is free of harassment, discrimination, or retaliation because of sex, gender, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, political affiliation, military service, veteran status, pregnancy or any other status protected by federal, state, or local laws. We strongly encourage applications from groups historically underrepresented in theatre and theatre administration including People of the Global Majority, LGBTQIA+ individuals, women, and people who are neurodiverse. The Company is dedicated to the fulfillment of these policies in regard to all aspects of employment, including but not limited to recruiting, hiring, and all other conditions and privileges of employment. Our goal is to engage ourselves in endeavors which enrich and promote a more just society.

Compensation

This hourly, non-Exempt, at-will employee will receive $17.00 per hour. Overtime will be provided when exceeding 40 hours.