Front of House Assistant Manager

Okemo Mountain Resort; Ludlow (VT); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Free passes for employees

Employee discounts on lodging, food, '

Discounts on gear and shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional 개발

Referral Program

Housing availability

Job summary

Okemo Mountain Resort is seeking a Front of House Assistant Manager to lead daily dining room and bar operations alongside the Restaurant General Manager, promoting teamwork and exceptional guest service.

You will help manage scheduling, training, and performance, while ensuring compliance with safety and beverage standards, and partnering with culinary leadership for a seamless guest experience. Heavily focused on leadership, guest engagement, and operational excellence.

Qualifications

• High School Diploma or GED is required; hospitality, business, or related degree preferred.
• Current alcohol service certification and ServSafe certification (or equivalent) required or obtainable on hire.
• 3+ years of restaurant or hospitality experience; 1+ years supervisory/management preferred.
• Strong leadership, communication, and guest service skills.
• Experience with scheduling, labor management, POS systems, and cash handling preferred.
• Able to stand and lift up to 50 lbs; fast-paced environment tolerance.
• English fluency; bilingual a plus.

Responsibilities

• Assist the GM in day-to-day restaurant operations, leading front-of-house, service, bar, host, and support teams including scheduling, training, coaching, performance management, and development.
• Lead daily service with high hospitality standards, guest engagement, cleanliness, organization, and operational execution in dining room and bar.
• Ensure compliance with food safety, sanitation, alcohol service, and workplace safety standards per laws and company policies.
• Maintain inventory and control costs, supporting beverage safety, quality, and waste management.
• Monitor service standards, table maintenance, beverage quality, cash handling, and POS accuracy; provide coaching and real-time support.
• Resolve guest concerns professionally; uphold GX scores and service recovery standards.
• Coordinate with culinary leadership to ensure seamless front/back-of-house communication.
• Oversee FOH inventory, beverage inventories, small wares, uniforms, ordering, receiving, and stock levels.
• Support administrative operations with GM: labor budgets, payroll, timesheets, compliance logs, reporting, and vendor communications.
• Assist GM with long-term planning, operational analysis, and company initiatives.

Skills

Leadership

Communication

Guest service

Education

High School Diploma or GED

Hospitality/business degree preferred

Tools

POS systems

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

To Learn More, please review the Benefits Eligibility Summary

Service is the foundation of everything we stand for at Visit Resorts, and our Front of House Assistant Managers are no exception to this experience of a lifetime. The Front of House Assistant Manager is an integral part of the restaurant leadership team, responsible for leading daily dining room and bar operations alongside the Restaurant General Manager, promoting teamwork amongst staff, and delivering exceptional guest service. This role also partners with the GM to ensure administrative efficiency, financial accountability, and compliance with company standards.

Job Specifications

• Starting Wage: Starting at $52,000.00
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Assist the GM in the day-to-day operations of the restaurant, specifically Front of House operations, leading the service, bar, host, and support teams, including scheduling, training, coaching, performance management, and team development.
• Lead daily service by maintaining high standards of hospitality, guest engagement, cleanliness, organization, and operational execution throughout the dining room and bar.
• Ensure compliance with all food safety, sanitation, alcohol service, and workplace safety standards in accordance with applicable laws, regulations, and company policies.
• Maintain inventory and control costs, supporting policies for beverage safety, quality, and waste management.
• Monitor service standards, table maintenance, beverage quality, cash handling procedures, and point-of-sale accuracy while providing coaching and real-time support to the team.
• Resolve guest concerns professionally and efficiently while holding the team accountable for Guest Experience (GX) scores and service recovery standards.
• Partner with the culinary leadership team to ensure smooth communication between Front and Back of House, maintaining efficient service and a positive guest experience.
• Oversee front of house inventory and operations, including beverage inventories, small wares, uniforms, ordering, receiving, product rotation, and maintaining appropriate stock levels.
• Perform with the GM to support administrative operations, including:
• Managing labor budgets and cost controls through effective scheduling and deployment.
• Assisting with payroll processes, scheduling, and ensuring accurate timesheets.
• Completing and maintaining required compliance logs, training records, alcohol compliance documentation, and operational reporting requirements, including month-end procedures and daily sales reporting.
• Partnering with the GM to complete administrative workflows, including vendor communications, invoice processing, transfers, inventory documentation, cash reconciliation, incident reporting, and other operational documentation.
• Assist the GM with long-term planning, operational analysis, guest service initiatives, training programs, and execution of company initiatives.
• Other duties as assigned.

Job Requirements

• High School Diploma or GED equivalent required; hospitality, business, or related degree preferred.
• Current alcohol service certification and ServSafe certification (or relevant equivalent) required or ability to obtain upon hire.
• 3+ years of restaurant or hospitality experience required; 1+ years of supervisory or management experience preferred.
• Strong leadership, communication, and guest service skills.
• Experience with scheduling, labor management, point-of-sale systems, and cash handling preferred.
• Ability to stand and work continuously throughout the shift and lift and/or carry up to 50 lbs.
• Ability to work effectively in a fast-paced environment while maintaining composure under pressure.
• Ability to build positive working relationships and lead by example.
• Must be able to communicate fluently in English; bilingual preferred.

The expected pay range is Starting at $52,000.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.