Front Line Team Member

Shiny Shell; Provo (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Front Line Team Member, where you'll be the face of a premium product dedicated to making drivers happy. In this dynamic role, you'll engage with customers, guide them through their car wash experience, and ensure a clean and safe environment. Your positive attitude and willingness to learn will be key in maintaining high standards and providing exceptional service. This is an exciting opportunity to kickstart your career in a supportive and energetic atmosphere, where every day brings new challenges and rewards.

Qualifications

• Positive attitude and willingness to learn.
• Ability to handle customer interactions effectively.

Responsibilities

• Greet drivers and assist them with their wash options.
• Maintain cleanliness and safety in the car wash area.
• Perform deep cleaning of facilities on slow days.

Skills

Customer Service

Multitasking

Cleaning Skills

Job description

Description

TITLE: Front Line Team Members

DATE REVISED: July 2024

SUPERVISOR: Assistant Manager / General Manager

POSITION SUMMARY:

The Front Line Team Member is the face and service agent of the Shiny Shell premium product. We aim to "Make Drivers Happy", and nobody carries this weight of this responsibility more than the Front Line Team.

RESPONSIBILITIES:

• Greet and welcome every driver with a smile to "Make Drivers Happy" every time
• Proactively find items to do in order to maintain efficient operations of the car wash
• You will usually find yourself in one of three main roles at the wash:

1. Greeter - Welcoming customers, teaching them about their wash options, and selling them on Wash Club
2. Loader - Guiding cars into the wash tunnel. This role is very important to maintain safety of employees, drivers, and car wash and car equipment
3. Lot Attendant - Attend to and assist drivers with the finishing touches to their wash experience, ask drivers for reviews, ensure safety of children and families, maintain cleanliness in the lot and members' lounge, and more...

• A heavy focus on cleaning, including but not limited to facilities, bathrooms, concrete, wash tunnel and equipment, windows, and more
• Deep cleaning of the facilities on slow days (bad weather)
• We look for happy, clean, and responsible individuals who are ready to learn the skills that will kickstart or accelerate their careers, whether with Shiny Shell for the long term, or wherever your career adventure takes you next

PREREQUISITES:

• Happy attitude about work and dealing with customers of all sorts
• Ability to work in extreme temperatures and humidity
• Ability to multitask