Front Line Manager

CarMax Business Services; Lancaster (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Job summary

CarMax Business Services is seeking a Front Line Manager in Training for its Lancaster, PA store. This role involves completing a structured four-month training program designed to equip new managers with essential skills in the Service Operations department. Responsibilities include demonstrating learnings, supporting store procedures, and completing the Management Development Program. Strong communication, management skills, and a valid Driver’s License are required. Join a leading company committed to innovation and customer experience.

Qualifications

• Ability to work through and manage a team to achieve goals.
• Read, interpret and transcribe data to maintain accurate records.
• Demonstrate computer skills with common software.

Responsibilities

• Demonstrate learnings throughout the training program.
• Support execution of store procedures and processes.
• Complete the Management Development Program.

Skills

Team management

Data interpretation

Multi-tasking

Effective communication

Computer skills

Driver’s License

Job description

7233 - Lancaster - 1457 Manheim Pike, Lancaster, Pennsylvania, 17601

CarMax, the way your career should be!

Job Title

Front Line Manager in Training

Position Overview

At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department. All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.

Training Includes Learning the Following

• Roles and responsibilities of functional areas within Service Operations
• End-to-end production process including inventory management, cosmetic and mechanical repair
• Fundamental management skills of leaders at CarMax through our Management Development Program

Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we’re still growing. We rethink the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

Supports the Service Operations department by preparing new managers to lead teams across various functional areas. This role plays a critical part in ensuring operational excellence and leadership readiness across the store.

Role Responsibilities

• Ability to demonstrate learnings throughout the training program
• Support the execution of store procedures and processes
• Successfully complete the Management Development Program

Required Qualifications

• Work through and manage a team to achieve goals
• Read, interpret and transcribe data in order to maintain accurate records
• Demonstrate the ability to multi-task
• Speak and listen effectively in working with customers/associates, both in person and over the phone
• Demonstrate computer skills with a variety of common and proprietary software
• Possess a valid Driver’s License
• Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions
• Requires walking or standing for extended periods of time
• Variety of work schedules with shifts that may include nights, weekends, and holidays
• Occasional travel to other work locations
• Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: OSHA, EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance
• Wear CarMax clothing (acquired through the company store) at all times while working in the store

Preferred Qualifications

• 3+ Years of experience as a Manager preferred

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change – sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future – for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.