Front Line Manager

CarMax Business Services; Carrollton (TX); On-site; USD 55,000 - 96,000; Full time

Benefits offered by this job

Paid time off

Holiday premium pay

Benefits package

Job summary

CarMax's Front-Line Manager in Training is a four-month structured program to prepare new managers for a Front-Line Manager role within Service Operations. Trainees gain hands-on experience across functional areas and learn store procedures, inventory flow, and performance standards.

Upon completion, graduates are placed into roles such as Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager, to lead teams and drive operational excellence.

Qualifications

• Experience leading a team to achieve goals.
• Ability to read, interpret and transcribe data to maintain records.
• Strong multi-tasking and time-management abilities.
• Clear verbal and written communication with customers and associates.
• Proficiency with common and proprietary software.
• Must have a valid driver's license.
• Willingness to work indoors/outdoors, in varying weather and noise.

Responsibilities

• Demonstrate learnings throughout the training program.
• Support the execution of store procedures and processes.
• Successfully complete the Management Development Program.

Skills

Team management

Data interpretation

Multi-tasking

Communication skills

Proficiency with software

Driver's license

Customer interaction

Job description

Job Title Front Line Manager in Training

Position Overview

At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department. All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.

Training includes learning the following:

• Roles and responsibilities of functional areas within Service Operations
• End-to-end production process including inventory management, cosmetic and mechanical repair
• Fundamental management skills of leaders at CarMax through our Management Development Program

Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

Supports the Service Operations department by preparing new managers to lead teams across various functional areas. This role plays a critical part in ensuring operational excellence and leadership readiness across the store.

Role Responsibilities

• Ability to demonstrate learnings throughout the training program
• Support the execution of store procedures and processes
• Successfully complete the Management Development Program

Required Qualifications

• Work through and manage a team to achieve goals
• Read, interpret and transcribe data in order to maintain accurate records
• Demonstrate the ability to multi-task
• Speak and listen effectively in working with customers/associates, both in person and over the phone
• Demonstrate computer skills with a variety of common and proprietary software
• Possess a valid Driver's License
• Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions
• Requires walking or standing for extended periods of time
• Variety of work schedules with shifts that may include nights, weekends, and holidays
• Occasional travel to other work locations
• Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance
• Wears CarMax clothing (acquired through the company store) at all times while working in the store

Preferred Qualifications

• 3+ Years of experience as a Manager preferred

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change - sparking ideas, overcoming challenges, and shaping what's next. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in the community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Annual Salary

The annual salary for this position is: $54,500.00 - $95,500.00 May be eligible for bonus and equity.

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
• If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.