Front Line Delivery Officer

North Somerset Council; United States; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

LGPS pension

Professional development

Wellbeing team

Cycle to Work

Electric Vehicle schemes

Job summary

North Somerset Council is seeking a dedicated Cat B driver to join the Integrated Transport Solutions team, supporting school transport and demand response services. The role involves field work with remote collaboration, and training will be provided to obtain taxi driver licencing.

You will operate fleet vehicles per planned schedules, ensuring quality service and safety. The position offers flexible arrangements and opportunities for professional development within local government.

Qualifications

• Experience in customer-focused taxi or transport services.
• Ability to operate ticket machines and ICT equipment.
• Good literacy and numeracy skills.
• Current Category B driving licence; taxi licence certificate preferred.
• Training to become licensed taxi driver will be provided.

Responsibilities

• Ensure daily work instructions are acknowledged and plans for deployment are prepared.
• Deliver front line services per journey plan, timetable or manifest with a customer-focused approach.
• Report issues or client experiences per protocols and schedule, noting incidents.
• Use ICT systems and ticket machines to monitor service quality.
• Position, collect and return council vehicles from multiple locations.
• Support maintenance of council assets and transport infrastructure.
• Conduct daily vehicle checks and report defects.
• Report near-misses or damage from incidents.

Skills

Customer service

Driving

Cash handling

Literacy & numeracy

Remote field work

Education

General education

Tools

Ticket machines

ICT equipment

Job description

Interview process to include a suitability test for taxi requirements.

We are seeking a dedicated and experienced Cat B - Driver (taxi licenced preferred but not essential) to join our Integrated Transport Solutions team, we are responsible for School Transport and public Demand Response Transport services.

In this role, you will; under the direction of the Operations Lead Officer, undertake quality customer focused services that supports the work of the Integrated Transport Unit (ITU) and other front-line services provided by North Somerset Council (NSC). These would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or public focused front-line services.

We will require applicants to undertake training to become licenced taxi drivers. This would include a Taxi test with knowledge of the area, DBS enhanced certification, ability to pass a driver medical & driving assessment. All training and costs provided.

Key responsibilities:

• To ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
• To effectively deliver front line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer focused professional approach.
• To report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
• To use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
• Have a good standard of general education required to demonstrate literacy and numeracy skills.
• Ability to take money or card payments
• To position, collect and return council vehicles from multi point locations.
• Where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
• To undertake a daily vehicle, walk around check and report defects or damage.
• To report near miss or damage incurred in an accident.
• To maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
• To maintain a valid taxi licence certificate in line with Integrated Transport Solutions operational requirements.

Work style.

• 0 day in the office.
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

What we offer.

• At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.
• North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension,
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.
• Further details of our excellent rewards package can be found in our Benefits booklet.