Front End/Utility Clerk

Kroger; Prospect (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is seeking an enthusiastic associate to deliver exceptional customer service and maintain a safe, clean store environment. You will assist customers by answering questions about products, keeping the department tidy, and upholding safety procedures.

This role requires strong communication, the ability to handle stressful situations, and teamwork to ensure a positive shopping experience for every customer.

Qualifications

• Ability to stay calm under pressure in stressful situations.
• Excellent communication skills, both verbal and written.

Responsibilities

• Answer customer questions about products and services in the department and store.
• Keep department and area clean; respond to spills and trash.
• Follow safety procedures; report unsafe conditions to management.
• Collaborate with team members to encourage teamwork and meet goals.
• Adhere to laws and company policies; perform essential functions with/without accommodation.

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
• Clean up spills as needed, collect and pick up trash inside store and parking lot
• Maintain cleanliness of department and other areas assigned
• Display a positive attitude
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
• Collaborate with team members to encourage teamwork
• Adhere to all local, state and federal laws, and company guidelines
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• Ability to handle stressful situations
• Effective communication skills

Desired

• Basic knowledge of electronics and electricity
• Retail experience
• Second language (speaking, reading and/or writing)