Front End Team Leader

Giant Eagle; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Front End Team Leader to oversee operations in a vibrant retail environment. This role is pivotal in managing the cash office and service desk while ensuring exceptional customer service and operational efficiency. As a leader, you will coach and develop a team, manage inventories, and implement initiatives to drive growth and profitability. If you have a passion for retail and a knack for leadership, this is an exciting opportunity to make a significant impact in a fast-paced setting.

Qualifications

• Retail leadership or supervisory experience is essential.
• Food Safety certification is required for this position.

Responsibilities

• Oversee all Front End operations and manage Team Members.
• Ensure compliance with regulations and maintain service levels.

Skills

Retail leadership

Team training

Customer service

Conflict resolution

Education

High school diploma or equivalent

Tools

Cash register systems

Inventory management systems

Job description

Job Summary

Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to stimulate growth of the business while meeting customer requirements and maximizing profits. Leaders are accountable for the operating performance of both departments at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success.

Job Description

• Experience Required: Retail work experience or Store Leader recommendation
• Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer, in-store champion, or other similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record
• Education Desired: High school diploma or equivalent
• Certification or Licensing Required: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Your principal, main, major or most important duty includes one or some combination of the following tasks:
  1. Interview, select and train Team Members;
  2. Direct the work of Team Members;
  3. Appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status;
  4. Handle Team Member issues including, but not limited to complaints;
  5. Discipline Team Members;
  6. Plan the work;
  7. Distribute or assign the work among Team Members;
  8. Provide for the safety and security of Team Members or the store;
  9. Manage the budget for your department or location;
  10. Manage inventory for your department or location; or
  11. Monitor or implement compliance measures.
• Oversee the entire operation of the Front End. Responsible for service levels at the registers, SCO's and service desk. Also, maintaining conditions in the parking lot, lobby and front end of the store.
• Direct the customer flow to ensure service requirements are met.
• Manage inventories of front end racks: gum, candy, GM panels, coolers, newspapers, magazines, cigarettes, and supplies to meet customers' needs and maximize profits.
• Audit cash controls according to established procedures to identify and prevent cash losses.
• Maintain accurate department records to ensure documentation of activities is available.
• Ensure all government regulations are followed: alcohol, tobacco, WIC etc.