Front End Supervisor

Jetro Restaurant Depot; White Marsh (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

Voluntary Benefits

Life Insurance

Disability coverage

Job summary

Jetro Restaurant Depot in White Marsh, MD is seeking a Front-End Supervisor to oversee daily front-end operations, ensure accurate transactions, and support staff performance. The role focuses on maintaining customer service standards and efficient cash handling in a fast-paced retail environment.

The supervisor will coordinate scheduling, enforce policies, and report operational issues to management, contributing to a customer-focused experience and smooth front-end workflow.

Qualifications

• Experience in retail or front-end operations.
• Basic cash handling knowledge and procedures.
• Strong communication and organizational abilities.
• Ability to work in a fast-paced team setting.
• Demonstrated problem-solving and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing.
• Assist with monitoring cash handling procedures and resolve minor discrepancies.
• Provide support and direction to front-end staff during daily operations.
• Ensure front-end areas are organized, clean, and operating efficiently.
• Assist in maintaining customer service standards and resolving customer issues.
• Support scheduling and workflow coordination for front-end staff.
• Help enforce company procedures and policies at the front-end.
• Communicate operational issues or concerns to management.

Skills

Cash handling

Customer service

Communication

Teamwork

Problem-solving

Attention to detail

Organizational skills

Job description

JOB DETAILS

Job Summary

The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment.

Key Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Qualifications

• Previous experience in retail, customer service, or front-end operations
• Basic understanding of cash handling processes
• Strong communication and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Problem-solving skills and attention to detail

Preferred Qualifications

• Experience in a supervisory or lead role
• Familiarity with front-end operations and processes
• Experience in high-volume retail environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms

Job Ref #: 243eb2a7-e1c8-45dc-83c8-7aa690a68490

Date Posted: 2026-07-02