Front End Supervisor

Jetro Restaurant Depot; Urbandale (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jetro Restaurant Depot in Urbandale, IA seeks a Front End Supervisor to lead cashiers, loaders and checkers in a busy retail environment. You will supervise, train and evaluate front-end staff while ensuring friendly, efficient customer service and accurate transactions.

You’ll enforce sales and security policies, resolve customer issues promptly and help with scheduling, price checks and cashier duties as needed.

Qualifications

• Bachelor’s degree or 4+ years in customer service
• Ability to read and interpret general business materials
• Strong written and verbal communication skills
• Customer orientation and professionalism
• Computer literacy

Responsibilities

• Supervises, trains and evaluates front-end staff.
• Ensures friendly, efficient and professional customer service.
• Handles cash register operations when needed.
• Investigates and resolves customer complaints in a timely and professional manner.
• Plans work schedules including lunch and vacation.
• Ensures compliance with sales and security policies and procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Computer literacy

Education

Bachelor’s Degree

High School Diploma or GED

Job description

Position Summary

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

JOB DETAILS

Position Title: Front End Supervisor

Department: Sales

Supervisor: Branch Manager

FLSA: Non-exempt

Essential Functions

• Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
• Ensures friendly, efficient and professional customer service.
• Ensures compliance with established sales and security policies and procedures.
• Investigates and resolves customer complaints in a timely and professional manner.
• Assists customers with product location and detailed information when needed.
• Plan and prepare work schedules to include lunch and vacation.
• Performs cashier “check-outs” and operates register, when needed.
• Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
• Assists checkers in comparing customer receipts to items on cart to avoid losses.
• Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies

Other Responsibilities

• Performs other work-related duties as required and assigned.

Education, Experience And Skills Required

• Bachelor’s Degree, OR
• High School Diploma of GED with at least 4 years experience in customer service or related field, OR
• Any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and general public
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive situations.
• Commitment to company values and strong customer orientation.
• Computer Literacy

Physical Requirements

• Lift/Carry Abilities (measured for maximum or average load)
• Lift – 50 lbs
• Carry strength (50’ or less) – 50 lbs
• Frequent lift/carry (> 12x/hour) – 50 lbs
• Constant lift/carry (> 30x/hr) – 20 lbs
• Physical Aptitudes (rated based on level of skill involved)
• Agility/dynamic balance 80-119%
• Finger dexterity – 80-100%
• Manual dexterity – 80 – 100%
• Posture Tolerance (rated based on frequency or time involved)
• Stand/walk – constantly
• Reach above shoulder level – occasionally
• Twist/turn head – occasionally
• Bend over/stoop – occasionally
• Climb steps/ladder – occasionally
• Kneel/squat - occasionally

Work Environment

• For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.

Job Ref #: 22ec83c8-3b59-494b-a125-aae84c9c5e69

Date Posted: 2026-08-27