Front End Supervisor

Jetro Restaurant Depot; Hartford (CT); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer-M

Paid Time Off (PTO)

Six Paid Company Holidays

Tuition Reimbursement Program

Voluntary Supplemental Benefits

Competitive Benefits Package

Eligibility terms

Job summary

Jetro Restaurant Depot in Hartford, CT is seeking a Front-End Supervisor to help oversee daily customer service and transaction accuracy, while guiding front-end staff.

This role emphasizes maintaining efficient, clean front-end areas, ensuring policy compliance, and resolving customer issues in a fast-paced retail environment. The position may involve scheduling and coordinating front-end workflow to support store goals.

Qualifications

• Retail or front-end experience preferred.
• Basic cash handling understanding required.
• Strong communication and organizational skills are essential.
• Ability to work in a fast-paced, team-oriented environment.
• Experience in a supervisory or lead role is preferred.

Responsibilities

• Oversee daily front-end operations to ensure efficient, accurate transactions.
• Monitor cash handling procedures and resolve minor discrepancies.
• Provide guidance to front-end staff during daily operations.
• Keep front-end areas clean, organized, and efficient.
• Support customer service standards and resolve issues.
• Assist in scheduling and workflow coordination for front-end staff.
• Enforce company procedures at the front-end.
• Escalate operational issues to management.

Skills

Customer service

Cash handling

Communication

Organizational skills

Team leadership

Problem solving

Attention to detail

Job description

Job Summary

The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment.

JOB DETAILS

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

• Previous experience in retail, customer service, or front-end operations
• Basic understanding of cash handling processes
• Strong communication and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Problem-solving skills and attention to detail

• Experience in a supervisory or lead role
• Familiarity with front-end operations and processes
• Experience in high-volume retail environments

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms