Front End Specialist - Retail Sales & Customer Experience

Ollies Bargain Outlet Holdings, Inc.; Grand Rapids (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Grand Rapids, MI is hiring a Front End Specialist 1 to assist customers and help maintain store appearance. You will be responsible for customer service, merchandising, and front-end operations, including greeting customers and operating the cash register.

This role emphasizes teamwork, reliability, and a positive attitude. Punctual evenings, weekends, and holidays are required; lifting up to 50 pounds and standing for long periods are part of the job.

Qualifications

• High school diploma or equivalent preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• A positive attitude and team player who wants to engage and serve customers.

Responsibilities

• Greet and acknowledge every customer as they enter and exit the store and as they approach the front end.
• Accurately and efficiently operate the cash register.
• Be knowledgeable of current promotions and advertisements to answer customer questions and drive sales.
• Support Ollie’s Army and other donation programs year-round.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Maintain the store appearance and complete additional responsibilities as assigned.

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
• 20% Associate discount on all Ollie’s purchases;
• Vast array of voluntary benefits.

Please note: The job title used in this posting may differ from Ollie’s internal job title to better align with industry standards and help candidates identify opportunities that match their experience. The official job title assigned upon hire will reflect Ollie’s internal job classification structure.

Internal Job Title: Front End Specialist 1

Position Overview:

The Front End Specialist assists customers and helps to maintain the store appearance. They are responsible for all aspects of customer service, merchandising, and store maintenance, with primary focus on the front end of store operations.

Primary Responsibilities:

• Greet and acknowledge every customer as they enter and exit the store and as they approach the front end.
• Accurately and efficiently operate the cash register.
• Be knowledgeable of current promotions and advertisements to answer customer questions and drive sales
• Support Ollie’s Army and other donation programs year-round.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Maintain the store appearance and complete additional responsibilities as assigned.

Qualifications:

• High school diploma or equivalent preferred
• Ability to work evenings, weekends, and holidays on a regular basis
• A positive attitude and team player who wants to engage and serve customers

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.