Front End (Service) Manager - Joe V's Smart Shop - Greater Houston, TX Area

Joe V's Smart Shop; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Smart Shop Exempt Department Manager to lead department operations in a dynamic retail environment. This role emphasizes exceptional leadership and management skills, focusing on delivering outstanding customer service while driving operational efficiency. You will oversee various departments, manage staffing and training, and ensure adherence to financial and inventory standards. If you thrive in a fast-paced setting and are passionate about retail management, this opportunity offers the chance to make a significant impact in a vibrant community-focused store.

Qualifications

• Experience in operational/retail management with multiple direct reports.
• Thorough understanding of retail accounting and inventory maintenance.

Responsibilities

• Oversee department operations, including staffing, training, and financial analysis.
• Manage customer service and relationships while ensuring quality assurance.

Skills

Leadership Skills

Retail Management

Customer Service

Inventory Management

Financial Analysis

Education

Completion of Management Training Program

Retail Management Degree

Job description

Joe V's Overview

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Job Description

Summary: Joe V's Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V's operates stores throughout Houston, Texas. If you enjoy working in a fast-paced, process-oriented environment, join our team and combine your exceptional leadership skills with our promise to our customers to offer the 'lowest prices at the highest value.'

As a Smart Shop Exempt Department Manager, you will oversee department operations which could include perishable departments, center store, Inventory Flow, Receiving, and Shelf Edge, with a specific emphasis in your area of expertise (i.e., produce, market, front end).

What is the work?

1. Management:
   • Majority of the time spent using independent judgment in making employment-related and business decisions, including product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or resolving Partner-related matters.
   • Manages people, staffing, and training for area of focus.
   • Review and analyze financial and performance reports, identifying and following up on opportunities/issues.
   • Conducts detailed store and/or department walks and maintains work instructions for area of focus.
   • Monitors and reports on inventory estimates and Direct Store Delivery (DSD) accounting.
   • Create weekly schedules to meet the needs of the business.
   • Ensure proper order and inventory levels within your department.
   • Participates in the store leadership team to ensure coordination and alignment of total store plans.
2. Sales / Strategy:
   • Manages operations in area of focus; monitors craftsmanship, shrink, safety, and quality assurance.
   • Creates actionable plans and follows up on 'What Ifs.'
   • Serves as the Brand Promise Champion.
3. Customer Service:
   • Focuses on Partner/customer relationships, collaboration, communication, and education.
   • Models superior customer service across store departments.
   • Identifies and develops future talent.

What is your background?

• Completion of H-E-B's or JVSS's Management Training Program.
• Operational/Retail Management experience.
• Leadership experience in a complex environment with multiple direct reports.
• Thorough understanding of retail accounting.
• Experience in ordering, inventory maintenance, and shrink control.
• Must be able to work a flexible schedule, including night shifts.

What training is required?

Successful completion of JVSS or H-E-B School of Retail Management (SORM).

Can you...

Physical requirements include lifting moderate to heavy loads, bending, pushing/pulling, kneeling, squatting, and standing and walking for long periods of time. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.