Front-End Service Leader: Elevate Customer Experience

Hannaford Supermarkets; Cossayuna (NY); On-site; USD 24,796 - 35,817; Full time

Job summary

Hannaford Supermarkets in New York is seeking a Front End Service Associate to support cashiers, assist customers, and follow store policies. You will help maintain a neat appearance, uphold safety standards, and contribute to smooth store operations.

The role requires effective communication, the ability to learn multiple tasks, and willingness to perform cashier, service desk, and related duties. Candidates must be 18+ and ready to join a team focused on service excellence and loss prevention.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets.
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently perform cashier and/or bagging functions.
• Frequently perform service desk/kiosk and, if trained, bookkeeper functions.
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

18 years old

Willingness to learn

Cashier / Service desk experience

Job description

Hannaford Supermarkets in New York is seeking a Front End Service Associate to support cashiers, assist customers, and follow store policies. You will help maintain a neat appearance, uphold safety standards, and contribute to smooth store operations.

The role requires effective communication, the ability to learn multiple tasks, and willingness to perform cashier, service desk, and related duties. Candidates must be 18+ and ready to join a team focused on service excellence and loss prevention.