Front End/Relief Asst Dept Leader

Kroger; Fairbanks (AK); On-site; USD 32,000 - 46,000; Full time

Job summary

Kroger is seeking a candidate to provide exceptional customer service while assisting with department management. The role involves supporting the store in achieving financial opportunities and stepping in for the Manager and Assistant Manager when needed.

Responsibilities include coaching cashiers, ensuring fast checkout, and enforcing company policies, safety standards, and labor agreements. This position emphasizes teamwork and guest satisfaction.

Qualifications

• High school diploma or GED plus a minimum of six months of cashier experience and one to two years of related retail experience.
• Must be at least 18 years old (19 in Idaho and Alaska).
• Ability to pass drug test and work weekends regularly.
• Ability to travel independently on a rare basis.
• Maintain confidentiality and demonstrate accuracy and attention to detail.

Responsibilities

• Provide customer service and assist with management of the department.
• Maximize all financial opportunities and assume management responsibilities in the absence of the Manager and Assistant Manager.
• Model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Deliver and encourage associates to deliver excellent customer service.
• Guarantee fast, friendly checkout service and assist customers to the shortest line.
• Provide peer coaching for cashiers and maintain compliance with policies and safety guidelines.
• Respond to customer situations and cashier needs, including performing cashier functions when required.
• Monitor the 15-minute chart and schedule; promote Company initiatives.

Skills

Customer service

Leadership

Communication

Cashier experience

Time management

Education

High school diploma or GED

Tools

POS systems

Cash handling

Job description

• Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.
• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great"
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and one-two years related retail experience; or combination of relevant education and experience.
• Minimum 18 years of age/19 in Idaho and Alaska
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis
• Ability to travel independently on a rare basis
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Valid driver's license
• CPR/first aid certification

Desired

• Knowledge of company policies, procedures, and organizational structure