Front End & Receiving Lead Clerk — Customer-First Grocery Ops

Metro Market; Madison (WI); On-site; USD 19,000 - 26,000; Full time

Job summary

The Kroger Family of Companies in Madison, WI is seeking an on-site Store Operations Associate to support receiving, stocking and customer service. You will verify deliveries, assist customers and ensure a clean, safe shopping environment.

Responsibilities include teamwork, loading items, operating equipment, and following safety and health guidelines. Prioritize accuracy in receiving and helping customers throughout shifts.

Qualifications

• Effective interpersonal, communication and customer service skills.
• Ability to work in a fast paced environment; team player.
• Sound judgement/decision making skills.
• Ability to read/interpret documents; basic math skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions.
• Greet customers in a genuine/friendly manner throughout the store; assist/escort them to products, perform price checks, load/unload heavy items and help them to retrieve out of reach items.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.
• Assume responsibility for receiving area security and operating hours; control vendor traffic through Receiving.
• Monitor and report abnormal vendor actions and unauthorized customers/sales representatives in Receiving.
• Receive merchandise and verify deliveries for quality, count and condition against invoices.
• Log irregularities/discrepancies/shortages/damaged shipments and process credits; document vendor resolutions, post invoices and properly store documents.
• Communicate problems that may affect the integrity of the store or vendor.
• Deliver product to applicable storage/work load areas; properly handle all products to reduce waste and manage damaged/spoiled product per policy; rotate perishable merchandise; remove out-of-code merchandise from active storage areas for appropriate credit/return-to-vendor or for disposal.
• Maintain general housekeeping/sanitation standards; keep all areas clean/clear and swept/mopped.
• Assist in responding to emergencies/potential safety hazards.
• Check and maintain equipment for proper performance; advise the store director of problems.
• Be knowledgeable of the nature/duties of every department position.
• Assist in responding to emergencies/potential safety hazards.
• Notify store director of situations adversely affecting operating performance or requiring disciplinary action.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; adhere to all local, state and federal laws and company guidelines/policies.
• Physical demands include, but are not limited to, regularly sitting, standing, using hands to handle, finger or feel objects, tools or controls; frequently walk, talk/hear, reach with hands/arms, use close vision and adjust focus, visual acuity, exposure to plants, moderate amounts of dust/chemical fumes and varying temperatures; occasionally climb ladders, crouch, kneel, and lift objects up to 100 lbs.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Interpersonal skills

Customer service

Team player

Reading/comprehension

Basic math

Education

High school education/GED

Job description

The Kroger Family of Companies in Madison, WI is seeking an on-site Store Operations Associate to support receiving, stocking and customer service. You will verify deliveries, assist customers and ensure a clean, safe shopping environment.

Responsibilities include teamwork, loading items, operating equipment, and following safety and health guidelines. Prioritize accuracy in receiving and helping customers throughout shifts.