FRONT END/RECEIVING LEAD CLERK

Kroger Family of Companies; Madison (WI); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Kroger Family of Companies is seeking a store team member to aggressively support customer service and merchandise receiving. You will greet customers, assist with locating products, and help verify deliveries for accuracy and quality.

The role requires teamwork, strong interpersonal skills, and the ability to perform tasks safely in a fast-paced environment while following company policies and safety guidelines.

Qualifications

• Effective interpersonal, communication and customer service skills are essential.
• Ability to work in a fast paced environment; team player.
• Sound judgement/decision making and basic math skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working environment.
• Provide friendly and efficient customer service with sincerity, patience and respect.
• Greet customers and assist them to products, perform price checks, load/unload items.
• Receive merchandise and verify deliveries for quality, count and condition against invoices.
• Maintain housekeeping and sanitation standards and respond to emergencies or safety hazards.
• Comply with all food safety, sanitation and safety regulations and company guidelines.

Skills

Customer service

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

Receive and verify grocery vendor deliveries efficiently/accurately. Perform other functions in Produce, Point-of-Sale and Receiving that contribute to the store’s financial best interests. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.

• Greet customers in a genuine/friendly manner throughout the store; assist/escort them to products, perform price checks, load/unload heavy items and help them to retrieve out of reach items.

• Effectively communicate with customers and respond to questions and requests in a timely manner.

• Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.

• Assume responsibility for receiving area security and operating hours; control vendor traffic through Receiving.

• Monitor and report abnormal vendor actions and unauthorized customers/sales representatives in Receiving.

• Receive merchandise and verify deliveries for quality, count and condition against invoices.

• Log irregularities/discrepancies/shortages/damaged shipments and process credits; document vendor resolutions, post invoices and properly store documents.

• Communicate problems that may affect the integrity of the store or vendor.

• Deliver product to applicable storage/work load areas; properly handle all products to reduce waste and manage damaged/spoiled product per policy; rotate perishable merchandise; remove out-of-code merchandise from active storage areas for appropriate credit/return-to-vendor or for disposal.

• Maintain general housekeeping/sanitation standards; keep all areas clean/clear and swept/mopped.

• Assist in responding to emergencies/potential safety hazards.

• Check and maintain equipment for proper performance; advise the store director of problems.

• Be knowledgeable of the nature/duties of every department position.

• Assist in responding to emergencies/potential safety hazards.

• Notify store director of situations adversely affecting operating performance or requiring disciplinary action.

• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; adhere to all local, state and federal laws and company guidelines/policies.

• Physical demands include, but are not limited to, regularly sitting, standing, using hands to handle, finger or feel objects, tools or controls; frequently walk, talk/hear, reach with hands/arms, use close vision and adjust focus, visual acuity, exposure to plants, moderate amounts of dust/chemical fumes and varying temperatures; occasionally climb ladders, crouch, kneel, and lift objects up to 100 lbs.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective interpersonal, communication and customer service skills

• Ability to work in a fast paced environment; team player

• Sound judgement/decision making skills

• Ability to read/interpret documents; basic math skills

Desired

• High school education/GED