FRONT END/RECEIVING LEAD CLERK

Kroger Co.; City of Pewaukee (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. in Pewaukee, Wisconsin is hiring for a store Receiving/Customer Service role. You will verify deliveries, assist customers, and maintain safety and sanitation standards throughout the store.

Join a team that values respect, integrity and teamwork, and contribute to a clean, efficient shopping environment for customers.

Qualifications

• Effective interpersonal, communication and customer service skills.
• Ability to work in a fast paced environment; team player
• Sound judgement/decision making skills
• Ability to read/interpret documents; basic math skills

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions.
• Greet customers in a genuine/friendly manner; assist/escort them to products, perform price checks, load/unload heavy items and help retrieve items.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Operate equipment according to company guidelines.
• Assume responsibility for receiving area security and operating hours; control vendor traffic through Receiving.
• Receive merchandise and verify deliveries for quality, count and condition against invoices.
• Log irregularities/discrepancies/shortages/damaged shipments and process credits; document vendor resolutions.
• Comply with food safety, sanitation and safety regulations.

Skills

Customer service

Communication

Team player

Education

High school diploma or GED

Tools

Forklift operation

Job description

Receive and verify grocery vendor deliveries efficiently/accurately. Perform other functions in Produce, Point-of-Sale and Receiving that contribute to the store’s financial best interests. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.

• Greet customers in a genuine/friendly manner throughout the store; assist/escort them to products, perform price checks, load/unload heavy items and help them to retrieve out of reach items.

• Effectively communicate with customers and respond to questions and requests in a timely manner.

• Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.

• Assume responsibility for receiving area security and operating hours; control vendor traffic through Receiving.

• Monitor and report abnormal vendor actions and unauthorized customers/sales representatives in Receiving.

• Receive merchandise and verify deliveries for quality, count and condition against invoices.

• Log irregularities/discrepancies/shortages/damaged shipments and process credits; document vendor resolutions, post invoices and properly store documents.

• Communicate problems that may affect the integrity of the store or vendor.

• Deliver product to applicable storage/work load areas; properly handle all products to reduce waste and manage damaged/spoiled product per policy; rotate perishable merchandise; remove out-of-code merchandise from active storage areas for appropriate credit/return-to-vendor or for disposal.

• Maintain general housekeeping/sanitation standards; keep all areas clean/clear and swept/mopped.

• Assist in responding to emergencies/potential safety hazards.

• Check and maintain equipment for proper performance; advise the store director of problems.

• Be knowledgeable of the nature/duties of every department position.

• Assist in responding to emergencies/potential safety hazards.

• Notify store director of situations adversely affecting operating performance or requiring disciplinary action.

• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; adhere to all local, state and federal laws and company guidelines/policies.

• Physical demands include, but are not limited to, regularly sitting, standing, using hands to handle, finger or feel objects, tools or controls; frequently walk, talk/hear, reach with hands/arms, use close vision and adjust focus, visual acuity, exposure to plants, moderate amounts of dust/chemical fumes and varying temperatures; occasionally climb ladders, crouch, kneel, and lift objects up to 100 lbs.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective interpersonal, communication and customer service skills

• Ability to work in a fast paced environment; team player

• Sound judgement/decision making skills

• Ability to read/interpret documents; basic math skills

Desired

• High school education/GED