Front End Operations & Security Lead

Food City; Iowa; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly Pay Checks with Direct Deposit

Company paid Life and Disability Ins.

Medical Plan with wellness benefits

Dental Plan

Paid Holidays

Paid Vacations

Job summary

Food City is seeking a Front End Supervisor to lead courteous customer service and oversee front end operations on-site in an essential retail role. You will supervise cashiers, courtesy clerks, and fuel associates while maintaining store security and cash procedures.

Responsibilities include ensuring a fast, friendly checkout experience, enforcing policies, promoting ValuCard usage, and upholding safety and housekeeping standards across the front end.

Qualifications

• Must be 18 years of age or older
• Ability to meet standard Physical and Mental demands
• Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks and have constant contact/interaction with various levels of individuals on a daily basis

Responsibilities

• Promote and maintain efficient and courteous service to customers at all times to ensure that the “No more than two customers waiting in line” policy is always followed.
• Supervise and monitor the total functions of the front end.
• Supervise and monitor all cashiers, courtesy clerks, and fuel associates.
• Supervise and monitor the computer room operator and coordinate lane pick‑ups.
• Maintain security of safe and change funds.
• Count safe during scheduled shifts.
• Know and enforce security policies and procedures for store safes.
• Accountable for security of all safe combinations, keys, and numbers entrusted to you at all times.
• See that all cash, deposits and pick‑ups are properly handled.
• Cash and approve checks and monitor check cashing and tendering procedure making sure they are correctly followed.
• Promote use of ValuCard.
• Monitor and enforce coupon handling procedures.
• Monitor supply usage.
• Promote and maintain good housekeeping on the front end including: Clean check stands, Clean store fronts (inside and out), Keep shopping carts clean and litter free, Keep parking lot free of debris and stray shopping carts, Keep adequate number of shopping carts on front end at all times.
• Know and enforce company dress code policies including proper use of name tags.
• Ensure that all funds are maintained and secured.
• Follow all policies and procedures regarding any and all rental equipment
• Follow all policies and proper procedures on banking and armored car services.
• Follow proper procedures for the sale of Money Transfers, Money Orders, Postage Stamps, Coin Machines, Hunting and Fishing License, Rentals, Promotional Tickets and Lottery/Lotto tickets.
• Assist in maintaining the proper inventory levels of all items for sale in customer service area and candy racks.
• Follow and enforce proper procedures for handling two‑party checks and authorized payroll check procedures including check fees.
• Follow and enforce all policies and proper procedures on any and all AML and MSB compliance.

Skills

Customer service

Leadership

Cash handling

Front-end supervision

Security procedures

Tools

POS System

Job description

Food City is seeking a Front End Supervisor to lead courteous customer service and oversee front end operations on-site in an essential retail role. You will supervise cashiers, courtesy clerks, and fuel associates while maintaining store security and cash procedures.

Responsibilities include ensuring a fast, friendly checkout experience, enforcing policies, promoting ValuCard usage, and upholding safety and housekeeping standards across the front end.