FRONT END/OFFICE CLERK

Kroger; Redmond (WA); On-site; USD 30,000 - 45,000; Full time

Job summary

A retail company is seeking a Front End/Office Clerk in Redmond, WA, to create an outstanding customer experience. Responsibilities include processing transactions, maintaining a clean environment, and providing excellent customer service. Applicants should possess effective communication skills and the ability to handle stress while adhering to company policies.

Qualifications

• Must be 18 or older.
• Cashier experience preferred.
• Second language is a plus.

Responsibilities

• Promote trust and respect among associates.
• Process customer transactions quickly and accurately.
• Ensure compliance with food safety regulations.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Job description

Join to apply for the FRONT END/OFFICE CLERK role at Kroger.

**Job Description**
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

**Responsibilities**

1. Promote trust and respect among associates, with a positive attitude.
2. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
3. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
4. Report pricing and scanning discrepancies to the appropriate manager.
5. Process customer transactions quickly, accurately, and efficiently.
6. Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
7. Communicate new and ongoing special programs and promotions with customers.
8. Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.
9. Handle funds, coupons, tenders, and other forms of payment according to company policy.
10. Stock and inventory department merchandise.
11. Maintain an awareness of inventory/stocking conditions to ensure system integrity.
12. Label, stock, and inventory department merchandise.
13. Report product ordering/shipping discrepancies to the department manager.
14. Stay current with present, future, seasonal, and special ads.
15. Adhere to all food safety regulations and guidelines.
16. Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
17. Notify management of customer or employee accidents.
18. Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
19. Collaborate with team members to encourage teamwork.
20. Adhere to all local, state, and federal laws, and company guidelines.
21. Perform the essential functions of this position with or without reasonable accommodation.

**Qualifications**

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• Cashier experience
• Self Checkout Attendant experience
• Customer Service experience
• Second language (speaking, reading, and/or writing)

**About Us**

Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we’re proudly serving QFC customers in 59 stores throughout Washington and Oregon. As part of the Kroger family, we take pride in bringing diverse teams together with a passion for food and people, with a purpose to Feed the Human Spirit. We work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

People matter. We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing value and care to help you grow. Whether seeking a part-time position or a new career, apply today to join our QFC family!