FRONT END/OFFICE CLERK

Kroger Family of Companies; Indiana (PA); On-site; USD 24,000 - 36,000; Full time

Job summary

The Kroger Family of Companies is seeking a store associate to deliver outstanding customer service and operate the service desk with a focus on accuracy and efficiency. You will handle transactions, assist customers, and stock merchandise in a fast-paced retail environment.

Responsibilities include answering questions, processing payments, maintaining pricing integrity, and adhering to safety and food handling guidelines.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Cashier experience.
• Self Checkout Attendant experience.
• Customer Service experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and on-going special programs and promotions with customers.
• Follow established policies and procedures for service desk related procedures (postage stamps, money orders, gift certificates, lottery, money transfers).
• Handle funds, coupons, tenders, and other forms of payment according to company policy.
• Stock and inventory department merchandise.
• Maintain inventory/stocking conditions to capture ordering system integrity.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Legal age 18+

Stress management

Effective communication

Basic math

Cashier experience

Self Checkout Attendant experience

Customer service experience

Second language

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates, with a positive attitude.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

• Report pricing and scanning discrepancies to the appropriate manager.

• Process customer transactions quickly, accurately, and efficiently.

• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.

• Communicate new and on-going special programs and promotions with customers.

• Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.

• Handle funds, coupons, tenders, and other forms of payment according to company policy.

• Stock and inventory department merchandise.

• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Notify management of customer or employee accidents.

• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

• Collaborate with team members to encourage teamwork.

• Adhere to all local, state and federal laws, and company guidelines.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

Must be 18 or older

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math (counting, addition, subtraction)

Desired

Cashier experience

Self Checkout Attendant experience

Customer Service experience

Second language (speaking, reading and/or writing)