Front End Manager

Safeway; Kirkland (WA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability and life insurance

Sick pay

PTO/Vacation pay

Paid holidays

Bereavement pay

Retirement benefits

Job summary

Safeway in Kirkland, WA seeks an enthusiastic Front-End Supervisor to lead customer service initiatives and oversee cash handling and front-end operations. You will supervise checkers, clerks, and office staff, ensuring a positive shopping experience and adherence to policies. The role requires strong communication and leadership under busy store conditions.

The position emphasizes safety, accuracy, and maintaining a welcoming store image while training staff and assisting with hiring decisions.

Qualifications

• Strong communication, leadership, team building, interpersonal skills.
• Ability to resolve customer complaints professionally.
• Knowledge of front-end policies and store procedures.

Responsibilities

• Champions customer service programs to meet goals.
• Handles customer relations and resolves complaints.
• Promotes Safeway’s philosophy of personalized service.
• Provides fast, friendly customer service.
• Supervises front-end checkout and cash handling.

Skills

Customer service

Leadership

Interpersonal skills

Team building

Tools

Store computers

Cash registers

Job description

Key Responsibilities & Accountabilities

• Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.

Key Responsibilities & Accountabilities

• Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertsons/Safeway’s philosophy of personalized service.
• Provides fast, friendly, courteous and legendary customer service.
• Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.
• Engages in suggestive selling and other sales techniques.
• Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
• Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
• Ensures front-end is fully operational and projects a positive image.
• Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.
• Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.
• Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.
• Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.
• Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
• Responsible for maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Assists with controlling shrink.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed and required.

Skills And Physical Requirements

• Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.
• Ability to professionally handle difficult situations while projecting a positive image.
• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to stand or walk for long periods of time and ability to move quickly.
• Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers.
• Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.
• Ability to supervise others, analyze and gather facts for recommending disciplinary action.
• Ability to make hiring or promotion decisions.
• Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Knowledge of basic mathematics and weights and measures.

Work Environment

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures.

Safety - Sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Union and Non-Union

The pay range is $28.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.

benefits include

• medical
• dental
• vision
• disability and life insurance
• sick pay (accrued based on hours worked)
• PTO/Vacation pay (accrued based on hours worked)
• paid holidays (9 days annually)
• bereavement pay
• retirement benefits (pension and/or 401k eligibility)

Disclaimer

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements - e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.