Grocery Manager

Safeway; Woodinville (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Sick pay

PTO / Vacation pay

Paid holidays

Bereavement pay

Retirement benefits (pension and/or 41

Job summary

Safeway in Woodinville, WA is seeking a store operations leader with extensive retail management experience to oversee grocery and front-end functions, drive customer service, and ensure adherence to company policies.

You will supervise associates, manage cash handling, stock, pricing, merchandising, and safety procedures, and act as backup for the Store Director as needed.

Qualifications

• Requires extensive retail background with prior management experience.
• Strong written and oral communication skills and leadership abilities.
• Ability to supervise employees and maintain composure with customers and staff.
• Knowledge of employment laws and workplace practices policies.

Responsibilities

• Champions customer service programs to meet goals and resolve complaints.
• Performs ordering, receiving, stocking, merchandising for grocery and front-end.
• Back-up cashier duties and engage in suggestive selling as needed.
• Ensure proper cash handling, tapes, and money pickups from checkstands.
• Prepare to‑do lists for night stockers and manage price changes and shrink.
• Open and close the store and ensure compliance with safety and sanitation policies.
• Oversee overall store operations in absence of Store Director and Assistant Store Director.
• Possess knowledge of checkstand scanning and loss prevention procedures.

Skills

Retail management experience

Customer service excellence

Leadership and interpersonal skills

Team supervision

Written and verbal communication

Knowledge of loss prevention and check

Tools

Cash handling procedures

Front-end register operation

Checkstand scanning

Ordering equipment

Job description

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relation in a positive manner, including effective resolution of customer complaints. Promotes the Company’s philosophy of personalized service.
• Performs ordering, receiving, storing, pricing, stocking and merchandising duties. Assists the Assistant Store Director in planning, organizing and directing day‑to‑day operations of the grocery department and front end functions, including recommendations regarding regular and seasonal merchandise requirements and special sales needs. Assists in implementing Company and Division merchandising policies and/or Store Director instructions.
• May act as back up cashier. Engages in suggestive selling and other sales techniques.
• Responsible for the proper accounting of sales, maintenance and storage of cash register detail tapes and the issuance and pick up of money from checkstands.
• Prepares “to do list” for night stockers, closes out discontinued items and implements price changing procedures. Controls shrink. Prevents the sale of out of code products.
• Opens and closes the store.
• Ensures compliance with Company sanitation, safety, security and other policies. Recommends corrective action as needed. Implements emergency procedures in the event of equipment and computer software malfunctions.
• Responsible for the overall operation of the store including supervision of all associates and the handling of customer complaints, in the absence of the Store Director and the Assistant Store Director.
• May perform duties of the Receiving Clerk in the absence of the Receiving Clerk.
• Responsible for performing all job duties with accuracy, honesty and integrity.
• Other necessary and required duties and responsibilities as assigned.

Key Responsibilities & Accountabilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relation in a positive manner, including effective resolution of customer complaints. Promotes the Company’s philosophy of personalized service.
• Performs ordering, receiving, storing, pricing, stocking and merchandising duties. Assists the Assistant Store Director in planning, organizing and directing day‑to‑day operations of the grocery department and front end functions, including recommendations regarding regular and seasonal merchandise requirements and special sales needs. Assists in implementing Company and Division merchandising policies and/or Store Director instructions.
• May act as back up cashier. Engages in suggestive selling and other sales techniques.
• Responsible for the proper accounting of sales, maintenance and storage of cash register detail tapes and the issuance and pick up of money from checkstands.
• Prepares “to do list” for night stockers, closes out discontinued items and implements price changing procedures. Controls shrink. Prevents the sale of out of code products.
• Opens and closes the store.
• Ensures compliance with Company sanitation, safety, security and other policies. Recommends corrective action as needed. Implements emergency procedures in the event of equipment and computer software malfunctions.
• Responsible for the overall operation of the store including supervision of all associates and the handling of customer complaints, in the absence of the Store Director and the Assistant Store Director.
• May perform duties of the Receiving Clerk in the absence of the Receiving Clerk.
• Responsible for performing all job duties with accuracy, honesty and integrity.
• Other necessary and required duties and responsibilities as assigned.

Skills And Physical Requirements

• Requires an extensive retail background with prior management experience related to retail operations.
• Requires a thorough understanding of overall Company practices, policies and procedures.
• Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage and develop people, and the ability to maintain composure in dealing with customers, vendors and co-workers. Ability to be a team player. Ability to supervise employees assigned. Knowledge of employment laws and workplace practices policies is required. Requires knowledge and compliance with state and federal regulations.
• Friendly, courteous, takes initiative, and maintains composure in dealing with customers, co-workers and vendors as well as having the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors and the public.
• Analytical ability to handle administrative details such as planning, reporting, meeting operation objectives, scheduling, supervising and making hiring and disciplinary action recommendations. Ability to judge and react to business activity. Knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, product location and perishability. Ability to deal with vendors, customers, the public and government agencies. Ability to work at different times of the day, weekends and holidays and with little or no supervision.
• Must possess a thorough knowledge of checkstand scanning and loss prevention procedures. Must be able to effectively operate and train others in the operation of Front End cash registers and/or scanning equipment. Must be able to operate ordering equipment.
• Knowledge and ability to implement emergency procedures in the event of a disaster or equipment or computer software malfunctions.
• Ability to stand and walk for long periods of time.
• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs. May climb ladders.
• Ability to properly stack, operate fully loaded hand trucks, six-wheel carts and pallet jacks. Manual dexterity and good eye‑hand coordination. Mental alertness to ensure safe and accurate completion of work activities.
• May utilize cleaning supplies and chemicals and safety cutters.
• Complies with all Company policies including attendance, grooming standards and dress codes.

Work Environment:

• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties throughout the Grocery Department.
• Exposure to 35˚ Fahrenheit while handling products in cold cases, 28˚ Fahrenheit in the cooler and -20˚ Fahrenheit in the freezer.
• Working conditions consist of a temperature controlled store environment. Exposure to varying temperatures while working in the loading and receiving area. Occasional exposure to outdoor environment when checking store perimeters and conducting business off premises.

Safety – Sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Union and Non-Union

“The pay range is $32.50 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”

Disclaimer

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions or you wish to request an accommodation to perform the essential functions of this job, please contact your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.