Front End Manager

brookshires; Hollywood (LA); On-site; USD 50,000 - 75,000; Full time

Job summary

Brookshire Grocery Company seeks a capable Store Operations Leader to manage front-end and store office operations, ensuring high engagement and customer satisfaction. You will address issues through effective communication, routine training, and strict adherence to company policies.

You will oversee compliance (AML, lottery, Western Union where applicable), ensure proper staffing, maintain a clean, safe environment, and ensure expedient checkout services for a positive customer experience.

Qualifications

• Advanced knowledge of checkout policies and procedures.
• Advanced knowledge of store office processes and procedures.
• Advanced knowledge of state laws on alcohol, tobacco and lottery where applicable.
• Advanced knowledge of anti-money laundering and other monetary regulations.
• Advanced knowledge of cash register operations and tender procedures.

Responsibilities

• Interviewing, hiring, training and developing store partners; planning, directing and evaluating work.
• Ensures effective training of front end staff under their supervision.
• Greet customers, answer questions, and handle complaints with a customer-service mindset.
• Ensure accuracy of front-end procedures and compliance measures to protect store revenue.
• Prepare reports and business correspondence; conduct performance evaluations and give feedback to the Store Director.

Skills

Checkout policies

Store office processes

Alcohol/tobacco/lottery compliance

Anti-money laundering (AML)

Cash handling / register procedures

Store operations

Team leadership

Communication skills

Job description

At Brookshire Grocery Company (BGC), we're not just about business-we're about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners-Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's-operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.

We're all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you'll find a supportive team, endless growth opportunities, and a chance to make an impact.

Here is what sets us apart:

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you're not just starting a job-you're becoming part of something bigger. We're here to support your goals, inspire your journey, and celebrate your wins.

Job Summary:

Manages front end and store office operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front-end partners. Oversees compliance of office functions including AML, lottery, and Western Union transactions. Ensures adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience.

Essential Duties and Responsibilities:

• Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
• Ensures effective training of partners within the departments under their supervision.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
• Protects and monitors store sales by ensuring accuracy of front-end procedures and proper execution of all compliance measures.
• Responsible for training front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing. Conducts performance evaluations and provides feedback to Store Director.
• Reviews money orders and check cashing for governmental money regulations. Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
• Ensures Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.

Knowledge, Skills and Abilities:

• Advanced knowledge of Company checkout policies and procedures.
• Advanced knowledge of store office processes and procedures.
• Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Advanced knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Advanced knowledge of cash register.
• Intermediate knowledge of on-site fuel station procedures, if applicable.
• Intermediate knowledge of store operations required.
• Basic mathematical skills.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to lead and motivate others.
• Ability to carry out short-term strategic objectives aligned with Company initiatives.
• Ability to prepare reports and business correspondence.
• Ability to evaluate partne