Front End Lead

brookshires; Owasso (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Brookshire Grocery Company (BGC) seeks a Front-End Lead to supervise front-end operations and coordinate front-end personnel. Proactively responds to customer issues and models the service behaviors expected of partners.

The role emphasizes training cashiers, ensuring compliance with safety, freshness, and cash handling procedures, and maintaining a clean, efficient front end to deliver great customer service.

Qualifications

• High school diploma or GED required with two+ years of related experience or an equivalent combination of experience and/or higher education.
• Must obtain HIPAA certification through Compan

Responsibilities

• Train and develop partners, schedule, plan, assign, and direct work with upper management.
• Assist in training cashiers on policies, procedures, cash handling, and scanner use.
• Ensure freshness, safety, refrigeration, and sanitation standards are met in front end operations.
• Provide checkout services, bag groceries, and maintain accurate register totals.
• Monitor front-end parking lot cleanliness and customer flow.
• Manage front-end shrink and monitor partner performance as needed.
• Deliver friendly, customer-service oriented interactions and respond to complaints.
• Maintain a clean, safe, and sanitary work/shopping environment per safety procedures.

Skills

Cash register operation

Store operations

Money handling

Policy knowledge

Communication skills

Team leadership

Education

High school diploma or GED

HIPAA certification

Job description

At Brookshire Grocery Company (BGC), we're not just about business-we're about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners-Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's-operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.

We're all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you'll find a supportive team, endless growth opportunities, and a chance to make an impact.

Here’s what sets us apart:

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you're not just starting a job-you're becoming part of something bigger. We're here to support your goals, inspire your journey, and celebrate your wins.

Job Summary:

Leads front-end operations while coordinating front-end personnel. Proactively responds to customer issues and complaints. Models desired behaviors of front-end partners, ensures front of store remains clean and presentable, and promotes customer service.

Essential Duties and Responsibilities:

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Assists in training cashiers and courtesy/utility clerks on policies and procedures related to customer service, produce codes, cash handling/tender procedures, use of scanners and bagging protocol.
• Ensures Company regulations and standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.
• Provides checkout services, as well as bags and transports customer groceries as needed. Ensures correct checkout totals for customers by properly weighing, keying, and scanning items. Maintains accurate money count in register at all times.
• Monitors parking lot cleanliness and assists with customer flow on the front end.
• Monitors and manages potential front-end shrink including monitoring partner purchases and bottom of basket.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Knowledge, Skills and Abilities:

• Advanced knowledge of cash register.
• Intermediate knowledge of store operations.
• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Basic knowledge of on-site fuel station procedures, if applicable.
• Basic mathematical skills.
• Strong organizational and time management skills.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to lead and motivate others.
• Ability to carry out short term strategic objectives aligned with Company initiatives.
• Must be detail oriented.
• Ability to evaluate partner performance and make corrections as needed, in a tactful manner.
• Ability to learn new technology systems, methods, and processes.
• Ability to perform basic Microsoft Office functions.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work safely with sharp objects such as knives, box cutters, etc.
• Ability to use precision and non-precision hand tools.
• Ability to maintain high levels of confidentiality regarding sensitive information.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience and Qualifications:

• Minimum of 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• High school Diploma or GED required and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Compan