Front End Lead Trainee

Giant Eagle, Inc.; West Lake (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Front End Lead to supervise and streamline front-end operations in our Florida location. You will ensure efficient, safe, and secure checkout experiences while maintaining high guest satisfaction.

The role requires leadership, training, and oversight of safety and compliance responsibilities. The ideal candidate has 1–3 years of experience, a high school diploma, and the ability to lift up to 50 pounds.

Qualifications

• Experience in customer-facing leadership roles preferred.
• Strong communication and coaching abilities.
• Ability to manage schedules and daily front-end operations.
• Familiarity with cash handling and loss prevention practices.

Responsibilities

• Maintain coverage of Self Checkout and ensure accurate sales while delivering guest service.
• Direct traffic for speedy checkout and assist cashiers as needed.
• Create daily schedules and control sheets for efficiency and compliance.
• Oversee auxiliary Front End lines (gift cards, candy, etc) as assigned.
• Lead Front End in absence of Front End Leader and act as point person.
• Complete daily compliance tasks ( AML, scale/PIN pad checks, WIC) as assigned.
• Order Front End supplies while considering costs.
• Train and coach Front End Team on efficiency and loss prevention.

Skills

Customer service

Leadership

Cash handling

Scheduling

Education

High school diploma or equivalent

Job description

Job Summary

The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required.

Job Description

Experience Required: 1 to 3 years
Education Desired: High school diploma or equivalent
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 21 years of age
Job Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or "champion" assignments.