Front End Lead Trainee

Giant Eagle; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off (PTO)

401(k) retirement savings plan

Bonus potential

Bereavement pay

Vacation and paid holidays

Job summary

Giant Eagle is seeking a Front End Lead to drive loyalty, improve guest throughput, and ensure accurate sales capture across all lanes with strong leadership at the front end. This role supports the Front End Leader and may handle additional tasks as assigned, with annual certification required.

The candidate will ensure the front end runs efficiently, safely, and securely to maximize Team Member and guest satisfaction, while coaching staff on service culture, compliance, and loss prevention.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1–3 years in a relevant role.
• Must be at least 21 years old.
• Lifting up to 50 pounds.

Responsibilities

• Maintain consistent coverage of Self Checkout to ensure all sales are captured while delivering exceptional guest service.
• Direct traffic flow to speed up checkout and assist cashiers as needed.
• Create and manage daily schedules and break plans for efficient Front End operations; monitor cash control as needed.
• Take ownership of auxiliary Front End lines of business (gift cards, candy, etc).
• Act as point person for Front End when Front End Leader is off duty.
• Ensure daily compliance activities (AML, scale/PIN pad checks, WIC).
• Order Front End supplies with cost awareness.
• Train Front End Team Members on efficiencies, service culture, and loss prevention.

Skills

Customer service

Leadership

Cash handling

Safety

Education

High school diploma or equivalent

Job description

Job Summary

The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required.

Job Description

Experience Required: 1 to 3 years

• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 21 years of age

Job Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or “champion” assignments.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.

The hiring range for this position is $15.00– $15.25 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location.

Benefits

Eligible employees may be offered

• health, vision, and dental insurance
• personal/sick paid time
• 401(k) retirement savings plan
• bonus potential
• paid bereavement
• vacation and paid holidays