Front END Lead Trainee

Giant Eagle, Inc.; Columbus (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Bonus potential

Paid bereavement

Vacation

Paid holidays

Job summary

Giant Eagle, Inc. is seeking a Front End Lead to support the Front End Leader, ensure efficient, safe, and secure front-end operations, and drive guest satisfaction. The role emphasizes coverage, coaching, and adherence to compliance topics across lanes and self-checkout areas.

The position involves creating schedules, managing break plans, and guiding team members with loss prevention and best practices, while maintaining a high standard of guest service and operational integrity.

Qualifications

• High school diploma or equivalent required.
• 1 to 3 years experience in a front-end/retail lead role.
• Age 21 or older, capable of handling lifting up to 50 pounds.

Responsibilities

• Maintain coverage of Self Checkout activities and accurate sales capture.
• Direct traffic flow for speedy checkout and assist cashiers as needed.
• Create and manage daily schedules and break plans for efficiency.
• Own the Front End in the absence of the Front-End Leader.
• Ensure daily compliance activities and oversee specific topics (AML, PIN checks, etc.).
• Train Front End Team on efficiency, loss prevention, and service culture.

Skills

Leadership

Customer service

Scheduling

Coaching

Education

High school diploma

Tools

Cashier Coach Pad

Job description

Job Summary

The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required.

Job Description

Experience Required: 1 to 3 years
Education Desired: High school diploma or equivalent
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 21 years of age
Job Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or “champion” assignments.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.

The hiring range for this position is $15.00– $15.25 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.