Front END Lead Trainee

Giant Eagle, Inc.; Twinsburg (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Giant Eagle, Inc. in Twinsburg, OH is seeking a Front End Lead to drive guest service, manage front-end operations, and ensure accurate sales capture across lanes.

This role supports the Front End Leader and may take on additional responsibilities as assigned, with annual certification required. You will oversee self-checkout coverage, direct traffic flow for quick checkouts, schedule staff, monitor cash procedures, and coach team members on service culture and loss prevention.

Qualifications

• 1–3 years of front-end or retail leadership experience.
• Lifting up to 50 pounds.
• Must be at least 21 years old.

Responsibilities

• Maintain consistent coverage of Self Checkout activities and ensure all sales are captured while delivering exceptional guest service.
• Direct traffic flow for speedy checkout and assist cashiers as needed.
• Create and manage daily schedules and control sheets for efficiency and compliance.
• Take ownership of one or more auxiliary front-end lines of business as assigned.
• Own the Front End when the Front-End Leader is not on duty and be the point person.
• Ensure daily compliance activities and own specific topics (AML, scale/PIN pad checks, WIC).
• Order Front End supplies with cost awareness.
• Train and coach Front End Team Members on efficiencies, service culture, and loss prevention.

Skills

1-3 years experience

Education

High school diploma or equivalent

Job description

Job Summary

The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required.

Job Description

Experience Required: 1 to 3 years

Education Desired: High school diploma or equivalent

Lifting Requirement: Up to 50 pounds

Age Requirement: At least 21 years of age

Job Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or “champion” assignments.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.