FRONT END/LEAD CLERK

Kroger; Shorewood Hills (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Kroger is seeking a Front End Operations Supervisor to provide day-to-day support for Front End, Customer Service Center and Accounting, ensuring a smooth and friendly shopping experience. You will help implement improved processes and drive adherence to Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety.

The role requires training and coaching staff, effective communication, and a willingness to work varied shifts to meet store needs.

Qualifications

• Retail front-end operations experience.
• Strong communication and interpersonal skills.
• Ability to train and coach staff.
• Proven integrity and dependability.

Responsibilities

• Support Front End, Customer Service Center and Accounting operations.
• Develop more effective processes and procedures.
• Ensure safe, efficient customer service throughout department.
• Coach and train front end supervisors.
• Promote company initiatives to staff in a positive manner.
• Maintain a clean, organized store environment at check stands and service areas.
• Perform duties as assigned.

Skills

Customer service

Multi-tasking

Effective communication

Training and coaching

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.

Desired

• Thorough experience in customer service and all phases of front-end operations.