FRONT END/LEAD CLERK

Kroger Family of Companies; Fitchburg (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger Family of Companies seeks a Front End Operations Specialist to support day-to-day department functions, policies and procedures. You will drive efficiency across Front End, Customer Service Center and Accounting while coaching supervisors and promoting Kroger initiatives.

Responsibilities include process improvement, training, and maintaining a clean, safe shopping environment. Strong communication and multitasking are essential for success.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights as needed.
• Weekend and holiday availability
• Store retail experience with emphasis on customer service and frontend operations
• Ability to multi task and handle large workloads
• Effective written and oral communication skills
• Ability to learn a wide range of computer applications (Word, Excel, PowerPoint, ACE, Supersked)
• Understanding of department operations (people mgmt, merchandising, inventory, shrink, scheduling, expenses)
• Past work record showing integrity and dependability

Responsibilities

• Provide day-to-day support of Front End department operations, policies, processes and procedures.
• Explore and develop more effective and efficient processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service throughout department.
• Improve reporting tools and performance metrics.
• Provide training, support and follow-up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Promote and implement company initiatives to direct reports positively.
• Support store management in maintaining a well-organized shopping environment.
• Follow through on special assignments and other duties as assigned.
• Must perform essential functions with or without reasonable accommodation.

Skills

Front end operations experience

Customer service

Multitasking

Written & verbal communication

MS Word/Excel/PowerPoint

Inventory management

Labor scheduling

Integrity & dependability

Tools

ACE

Supersked

Microsoft Office

Job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.




• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.




• Ensure safe, effective and efficient customer service is provided throughout department.




• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.




• Provide training, support and follow up on all aspects of Key Retailing.




• Coach and train customer service manager and front end supervisors.




• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.




• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.




• Follow through on special assignments and perform any and all duties as assigned.




• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.




• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)




• Store retail experience with an emphasis on customer service and frontend operations.




• Ability to multi task and handle large workloads.




• Effective written and oral communication skills.




• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.




• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)




• Past work record must exhibit a high level of integrity and dependability.

Desired

• Thorough experience in customer service and all phases of frontend operations.