FRONT END LEAD

United Supermarkets, LLC; Midland (TX); On-site; USD 60,000 - 80,000; Part time

Job summary

A regional supermarket chain in Midland, Texas is seeking a Front End Lead to oversee guest relations at the checkout area. This part-time role involves managing front end operations to ensure efficiency and satisfaction. Candidates should preferably have a high school diploma, be physically capable of lifting up to 50 lbs, and possess strong guest engagement skills. Join a dynamic team focused on delivering exceptional customer service.

Qualifications

• Ability to function as a team member and get along with others.
• Must be able to lift up to 50 lbs and stand for long periods.

Responsibilities

• Acknowledge, greet, and engage guests.
• Assist in managing all Service Counter functions.
• Ensure proper checking and bagging techniques are used.
• Maintain cleanliness and safety of the front end.

Skills

Team collaboration

Guest engagement

Customer service

Time management

Education

High School diploma

Job description

Summary: The Front End Lead is first and foremost responsible for guest relations and satisfaction. He/She is responsible for helping to ensure the front end is operating at maximum efficiency. He/she is responsible for assisting the Service Manager and Assistant Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist in managing all Service Counter functions
• Responsible for supervising and ensuring proper checking and bagging techniques are being used
• Make sure all guests are being taken care of when they enter and when they leave the premises
• Help with the Service Counter: Western Union, Utility Payments, Money Orders, Select A Seat, etc.
• During peak business times, the front end lead will be responsible for ensuring that guests are being taken care of in a quick manner by being on the front end and filling in where needed
• Help manage front end flowchart to ensure team members are sent on breaks at the appropriate time and ensure they are sent home on time
• Make sure that front end team members keep busy at all times
• Assist in cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• Assist with overall guest and team member safety
• Performs other duties as requested or required by management

Key Requirements

• High School diploma preferred
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
• Ability to function as a team member and get along with others

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Retail