Front-End Guest Experience Associate

Balls Food Stores; Kansas City (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Hen House, part of the Balls Food Stores family, is seeking a dependable Courtesy Clerk to support front-end operations and guest experiences in Kansas City. You will help guests with purchases, bag groceries, keep entrances and aisles clean, and assist cashiers as needed.

This role is ideal for someone who enjoys staying active and providing attentive service. A flexible schedule including evenings, weekends, and holidays is often required; prior grocery, retail, or customer service experience

Qualifications

• High school diploma, GED, or equivalent work experience.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Experience in grocery, retail, or customer service environments preferred.

Responsibilities

• Provide friendly, helpful, and respectful guest service at all times to ensure a positive shopping experience and encourage repeat visits
• Assist guests with bagging groceries and offer carryout service to enhance convenience and satisfaction
• Retrieve shopping carts from the parking lot and maintain a safe, clean, and organized exterior area
• Help keep store entrances, checkout areas, and common spaces clean, clear, and welcoming
• Support front-end operations by assisting cashiers and responding to guest needs promptly
• Stock, rotate, and face products as needed to support store presentation and product availability
• Maintain a clean, organized, and safe work environment throughout the store
• Follow all workplace safety, sanitation, and company standards
• Develop basic knowledge of store products, locations, and services to better assist guests
• Monitor store conditions and report any safety, cleanliness, or product concerns to leadership
• Communicate clearly and respectfully with teammates and leadership to support efficient operations
• Collaborate across departments to support overall store performance and guest satisfaction
• Adhere to all company policies and procedures, including attendance, conduct, and dress code standards
• Support loss prevention efforts by staying alert and following proper procedures
• Participate in required trainings and continuous learning opportunities
• Remain productive during slower periods by cleaning, organizing, restocking, or supporting other departments
• Other job duties as assigned

Skills

Guest service

Communication

Flexibility

Education

High school diploma or GED

Job description

Hen House, part of the Balls Food Stores family, is seeking a dependable Courtesy Clerk to support front-end operations and guest experiences in Kansas City. You will help guests with purchases, bag groceries, keep entrances and aisles clean, and assist cashiers as needed.

This role is ideal for someone who enjoys staying active and providing attentive service. A flexible schedule including evenings, weekends, and holidays is often required; prior grocery, retail, or customer service experience