Front End Customer Service Lead

Food Lion; Berlin (MD); On-site; USD 21,000 - 31,000; Full time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly customer service at the Berlin, MD store. You will greet customers, assist with bags and checkstands, and process payments while maintaining cleanliness and accuracy in the front-end area.

The role emphasizes courtesy, product knowledge, and adherence to cash handling procedures. Training will cover store standards, To-Go options, and safety policies for a positive shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use his or her name whenever possible.
• Scan customers' order and handle the payment transaction, per standard practice.
• Follow procedures for refunds and error correction.
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines.
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained.

Skills

Effective communication

Customer service

Multi-tasking

Cash handling

Job description

Food Lion is seeking a Front End Associate to deliver fast, friendly customer service at the Berlin, MD store. You will greet customers, assist with bags and checkstands, and process payments while maintaining cleanliness and accuracy in the front-end area.

The role emphasizes courtesy, product knowledge, and adherence to cash handling procedures. Training will cover store standards, To-Go options, and safety policies for a positive shopping experience.