Front-End Customer Service Associate | Retail Team Player

Hannaford; Dracut (MA); On-site; USD 21,000 - 31,000; Full time

Job summary

Hannaford is seeking a front-end associate in Dracut, MA to provide friendly customer service and support daily store operations at the Hannaford Front End. The role emphasizes following company policies, maintaining a clean check-out area, and assisting with special projects as needed.

The position requires effective communication, a positive attitude, and physical ability to perform duties including standing for long periods and lifting light loads. Equal opportunity employer.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Willingness to learn multiple tasks.
• Demonstrated ability to perform the technical requirements of the job.

Responsibilities

• Provide outstanding friendly customer service.
• Observe and follow all company policies and established procedures.
• Clean check-stands daily and assist in prompt cleanup of spills and breakage.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assist in special projects and perform other functions as assigned by supervision.
• Work within our company's management planning (MPP) guidelines to maintain productivity.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Treat all associates with fairness, dignity, and respect.
• Perform accurate price check function.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials.
• Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned.
• Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Keep the inside and outside of the store clean and in good order.
• BOTTLES where applicable: Sort returnable bottles in compliance with vendor requirements.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Willingness to learn

Technical ability

Job description

Hannaford is seeking a front-end associate in Dracut, MA to provide friendly customer service and support daily store operations at the Hannaford Front End. The role emphasizes following company policies, maintaining a clean check-out area, and assisting with special projects as needed.

The position requires effective communication, a positive attitude, and physical ability to perform duties including standing for long periods and lifting light loads. Equal opportunity employer.