Front-End Customer Experience Associate

010 Weis Markets, Inc.; Pen Argyl (Northampton County); On-site; USD 17,000 - 21,000; Full time

Job summary

Weis Markets is seeking a Customer Experience Associate to greet customers, answer questions, and resolve concerns in a courteous, professional manner. You will operate front-end scanners and cash registers, bag merchandise, and ensure accurate transactions with proper cash handling and compliance with tobacco and alcohol policies.

The role emphasizes sanitation, adherence to health and OSHA guidelines, teamwork with coworkers, and a willingness to assist in other departments as needed.

Qualifications

• Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

Responsibilities

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register.
• Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE).
• Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Skills

Customer service

Education

High School Diploma or GED

Job description

Weis Markets is seeking a Customer Experience Associate to greet customers, answer questions, and resolve concerns in a courteous, professional manner. You will operate front-end scanners and cash registers, bag merchandise, and ensure accurate transactions with proper cash handling and compliance with tobacco and alcohol policies.

The role emphasizes sanitation, adherence to health and OSHA guidelines, teamwork with coworkers, and a willingness to assist in other departments as needed.