Front-End Customer Care Associate

Ridley's Family Markets, Inc.; Rupert (ID); On-site; USD 18,000 - 22,000; Full time

Job summary

Ridley’s Family Markets, Inc. is seeking a dedicated store team member to perform essential duties at the front end of the store.

You will focus on delivering friendly customer relations, bagging purchases promptly, and supporting front-end operations to maintain a clean and efficient shopping environment. The role emphasizes strong communication, adherence to company policies, and teamwork with department managers to boost store morale and sales.

Qualifications

• Licenses: None Required.
• Communication: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members and guests.
• Equipment: May be required to use or operate box cutters, knives, bread slicer, and other power-driven equipment.
• PHYSICAL ABILITIES: Regularly required to walk, stand, sit, twist, and bend; hands to fingers to handle or feel; repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance; occasionally stoop, crouch, kneel or crawl. Lifting may include floor to shoulder and overhead lifting. Occasional use and climbing of step stools or ladders required. Required to frequently lift and/or move up to 50 pounds.
• EXPERIENCE: None required.
• REASON ABILITY: Ability to apply common sense understanding to instructions furnished in written, oral, or diagram form or when helping resolve a team member or guest concern.

Responsibilities

• Exhibit and develop customer relations through friendly and courteous behavior.
• Promote a high level of morale within department and store, utilizing friendly professional methods of honest and open communication.
• Maintain good working relationships with other department managers with the objective of improving sales storewide.
• Comply with all company policies, programs and directives as specified in the Code of Conduct.
• Provide professional examples for other store team members to follow.
• Bags guests’ purchases promptly and efficiently within proper guidelines. Carries those purchases to their automobiles in a friendly, prompt efficient manner; ensuring the products are placed safely in their automobile.
• Fills all bag slots and supplies necessary for efficient front-end operations. Uses wise selection and use of supplies.
• Assist with price checks and go-backs.
• Assists with general housekeeping and ‘sweep sheet’ duties as assigned.
• Keeps the parking lot clear of carts and returns them to proper store location as directed by management. Always follows safety policies regarding cart retrieval.

Skills

Customer relations

Team communication

Policy compliance

Safety policies

Tools

Box cutters

Bread slicer

Job description

Ridley’s Family Markets, Inc. is seeking a dedicated store team member to perform essential duties at the front end of the store.

You will focus on delivering friendly customer relations, bagging purchases promptly, and supporting front-end operations to maintain a clean and efficient shopping environment. The role emphasizes strong communication, adherence to company policies, and teamwork with department managers to boost store morale and sales.