FRONT END/COURTESY CLERK

Smith's Food & Drug Centers; Vernal (UT); On-site; USD 17,000 - 21,000; Part time

Job summary

Smith's Food & Drug Centers in Vernal, UT seeks a courteous bagger/courtesy clerk to provide outstanding customer service and maintain a clean, safe store environment. You will greet customers, assist with transactions at the check lane, and use the POS system to process various tender types while following company policies.

Ideal candidates have prior bagger experience, strong math and communication skills, and a commitment to safety and loss prevention in a fast-paced setting.

Qualifications

• Customer service experience required.
• Ability to handle stressful situations.
• Strong communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand and operate the Point of Sale (POS) system and handle tenders as required by policy.
• Adhere to cash handling limits and loss-prevention guidelines.
• Follow policies for restricted sale items and coupons.
• Stay current with ads and promotions.
• Adhere to food safety regulations and safety procedures.
• Inspect equipment and report any repairs needed.
• Create a welcoming environment and answer product questions store-wide.
• Follow all laws and company guidelines, and work cooperatively in a fast-paced setting.
• Manage conflicts calmly and with integrity, and assist customers including minors or individuals with special needs.

Skills

Customer service

Stress management

Effective communication

Basic math

Bagger experience

Tools

POS system

Cash handling

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk
• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.