Front End/Courtesy Clerk

Kroger; Friendswood (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Kroger is seeking a customer-focused associate to deliver outstanding service while maintaining a clean, safe store environment in Friendswood, TX. You will greet customers, assist with questions, and process transactions at the check lane efficiently.

You will handle various payment types, stay current with ads, follow loss-prevention measures, and ensure compliance with food safety and store policies. Strong communication and teamwork are essential in this fast-paced setting.

Qualifications

• Customer service experience required.
• Ability to stay calm under pressure.
• Excellent communication with customers and team members.

Responsibilities

• Greet, engage, and assist customers.
• Process transactions quickly, accurately, and efficiently at the check lane.
• Understand POS system and handle cash, checks, credit/debit, and loyalty offers as per policy.
• Follow cash handling and loss-prevention guidelines to minimize shortages and overages.
• Adhere to policies on restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies and follow all store procedures for stamps, gift cards, and coupons.
• Stay informed about ads and promotions; ensure food safety guidelines are followed.
• Support safety programs and report unsafe conditions or needed repairs.
• Assist customers and coworkers in a high-paced environment and manage conflicts professionally.

Skills

Customer service

Stress management

Communication skills

Basic math

Cash handling

Conflict resolution

Tools

POS system

Cash register

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Greet, engage, and assist customers.

Process customer transactions through the check lane quickly, accurately, and efficiently.

Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.

Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.

Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).

Report pricing discrepancies to the Scan Coordinator.

Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.

Stay current with present, future, seasonal and special ads.

Adhere to all food safety regulations and guidelines.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Adhere to all local, state and federal laws, and company guidelines.

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk