FRONT END/COURTESY CLERK

Kroger Family of Companies; Reno (NV); On-site; USD 19,000 - 25,000; Part time

Job summary

Kroger Family of Companies is hiring for a part-time position in Reno, NV. The role focuses on delivering outstanding customer service, operating the checkout, and upholding safety and store policies.

You will greet customers, process transactions, and assist with questions while following company guidelines and maintaining a clean, welcoming environment. The ideal candidate has strong communication skills, basic math ability, and the capacity to stay composed in busy settings.

Qualifications

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the POS system and handle various tenders (cash, checks, credit, debit, SNAP EBT, WIC, rain checks, loyalty offers, coupons) according to policy.
• Adhere to cash handling limits and work to prevent loss.
• Follow guidelines for restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow policies for postage stamps, gift cards, and coupons.
• Stay current with ads and promotions.
• Adhere to food safety regulations and safety guidelines.
• Promote safety by following procedures and reporting unsafe conditions.
• Inspect equipment and notify management of needed repairs.
• Create a welcoming environment and help customers with product questions.
• Follow all laws and company guidelines.
• Work cooperatively in a fast-paced environment and manage conflicts calmly.
• Act with honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support for minors, individuals with special needs, and older adults.
• Must be able to perform essential duties with or without accommodations.

Skills

Customer Service

Stress Management

Communication Skills

Basic Math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Greet, engage, and assist customers.

• Process customer transactions through the check lane quickly, accurately, and efficiently.

• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.

• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.

• Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).

• Report pricing discrepancies to the Scan Coordinator.

• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Adhere to all local, state and federal laws, and company guidelines.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Customer service experience

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk