Front End Cashier - Fast-Paced Customer Service & Growth

Kroger Co.; Lakewood (CO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Career growth

EAP counseling

Job summary

The Kroger Co. in Lakewood, CO is seeking a Customer Service Associate to assist customers and process sales.

You will deliver excellent service at the checkstand, perform cashier duties, and help maintain store operations in a fast-paced environment. Responsibilities include handling refunds and exchanges, processing payments, assisting with price checks, and supporting store accounting and customer service desks.

Qualifications

• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis, work any shift and work overtime as needed.
• Ability to organize/prioritize tasks/projects.
• Knowledge of company policies, procedures, and organizational structure.
• Related retail experience.

Responsibilities

• Assist customers and process sales.
• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones.
• Comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary.
• Maintain all store accounting functions.
• Prepare bank deposit of excess funds (cash and checks).
• Open and close desk.
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals.
• Provide lottery service (except Alaska) and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Cashier experience

Fast-paced environment

Weekend availability

Communication

Education

High school diploma or GED

Job description

The Kroger Co. in Lakewood, CO is seeking a Customer Service Associate to assist customers and process sales.

You will deliver excellent service at the checkstand, perform cashier duties, and help maintain store operations in a fast-paced environment. Responsibilities include handling refunds and exchanges, processing payments, assisting with price checks, and supporting store accounting and customer service desks.