Front End Cashier & Customer Service Pro

Food Lion; Statesville (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Statesville, NC is seeking a friendly Front End Associate to deliver fast, accurate service and maintain a positive shopping experience. You will greet customers, handle bagging, and process payments while upholding store standards and cash controls.

The role emphasizes courteous interaction, adherence to procedures, and teamwork with fellow associates to ensure store efficiency and customer satisfaction.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service to customers.
• Greet each customer and use their name when possible.
• Unload customers' groceries from cart to belt for easier bagging.
• Check the bottom of every cart and under baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' orders and handle the payment transaction, per standard practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
• Follow procedures for refunds and error correction.
• Make every attempt to maintain accurate cash control.
• Follow procedures and perform overrides.
• Identify customers needing assistance and offer to take the customer's order to their car.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Check prices quickly and accurately.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform with apron, name badge, and maintain a neat appearance.
• Retrieve shopping carts from the parking lot and cart corrals per standard practice.
• Ensure front end area of the store is neat and clean.
• Report any register malfunction to the Customer Service Manager or MOD.
• Ensure MVP savings center KIOSK is filled with paper and working.
• Adhere to all company guidelines, policies and standard practices.
• Observe and correct unsafe conditions that could cause accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Complete CBT and training aid courses.
• Perform all other duties as assigned.

Job description

Food Lion in Statesville, NC is seeking a friendly Front End Associate to deliver fast, accurate service and maintain a positive shopping experience. You will greet customers, handle bagging, and process payments while upholding store standards and cash controls.

The role emphasizes courteous interaction, adherence to procedures, and teamwork with fellow associates to ensure store efficiency and customer satisfaction.