FRONT END/CASHIER

The Kroger Co.; Smyrna (TN); On-site; USD 17,000 - 23,000; Part time

Job summary

The Kroger Co. in Smyrna, TN is hiring a Customer Service Associate to assist customers, process sales, and uphold the company values of respect, honesty, integrity, diversity, inclusion and safety. You will operate the check stand, handle cash, and deliver friendly service.

This role requires the ability to work in a fast-paced environment, weekends, and various shifts, with responsibilities from refunds and price checks to maintaining checkout area cleanliness and following corporate policies.

Qualifications

• High school diploma or GED or equivalent education and experience.
• Minimum 6 months cashier experience to work at Customer Service Desk.
• Must be able to work weekends and a flexible shift pattern.
• Ability to pass drug test and maintain accuracy in transactions.

Responsibilities

• Deliver excellent customer service and process sales at the checkstand.
• Perform cashier duties including opening/closing register and tender transactions.
• Maintain cleanliness of the checkstand area and price discrepancy logs.
• Handle refunds, exchanges, money orders, and gift cards at the service desk.
• Provide lottery service (where allowed) and issue licenses as applicable.
• Follow company policies and promote initiatives; manage conflicts professionally.
• Ensure Electronic Article Surveillance tags are deactivated or removed as needed.

Skills

Cashier experience

Customer service

Fast-paced environment

Attention to detail

Team player

Education

High school diploma or GED

Job description

Job Description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks)

Customer Service Desk

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience