FRONT END/CASHIER

Kroger; Coeur d'Alene (ID); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger in Idaho is seeking a Customer Service/Bagger role focused on assisting customers at the service desk and at the checkstand. You will perform cashier transactions, process returns and exchanges, and help maintain a clean, efficient checkout area.

The position emphasizes teamwork, integrity, and delivering a positive shopping experience, including handling refunds, lottery where allowed, and light store accounting tasks.

Qualifications

• High school diploma or GED (or equivalent).
• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age / 19 in Idaho for tobacco sales.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends regularly, and flexible shifts including overtime.
• Ability to organize and prioritize tasks; accuracy and attention to detail.

Responsibilities

• Deliver excellent customer service and motivate associates to do the same.
• Handle cashier duties: open/close register, ring sales, process tender transactions, bag items, and know produce codes.
• Maintain price discrepancy logs and keep the checkstand area clean.
• Answer phones and comply with corporate policies.
• Promote and follow company initiatives and ensure EAS tag removal at sale.
• Maintain store accounting functions and prepare bank deposits of excess funds.
• Open/close the Customer Service Desk and process refunds, exchanges, money orders, transfers, bill pay, gift cards, and equipment rentals.
• Provide lottery service (where permitted) and fish & game licenses, send/receive faxes, and manage lost and found.
• Collaborate with team to handle high-paced, potentially stressful situations and resolve conflicts with honesty.

Skills

Cashier

Customer service

Communication

Attention to detail

Conflict resolution

Honesty & integrity

Education

High School Diploma or GED

Tools

POS system

Cash register

Job description

Job Description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks)

Customer Service Desk

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience