FRONT END/CASHIER

The Kroger Co.; Richmond (VA); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

The Kroger Co. is seeking a friendly cashier to assist customers and process sales. You will help maintain a clean checkstand area, handle register operations, and support the store's customer service desk.

Ideal candidates have cash handling experience, reliability, and the ability to stay organized in a fast-paced environment while complying with store policies.

Formación

• High school diploma or GED or equivalent education/experience.
• Six months cashier experience at Customer Service Desk.
• Must be 18+ (19+ in some states for tobacco).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Willingness to work weekends, any shift and overtime as needed.
• Strong organization and attention to detail.

Responsabilidades

• Deliver and encourage associates to provide excellent customer service.
• Perform cashier functions: open/close register, ring sales, tender transactions, bag merchandise, money drops, produce codes.
• Maintain cleanliness of checkstand area per standards.
• Answer telephones and assist customers.
• Comply with corporate policies and initiatives.
• Verify EAS tags are deactivated or removed at sale.
• Open and close the Customer Service Desk and process refunds, exchanges, money orders, bill pay, and gifts cards.
• Provide lottery service and licenses where allowed; handle faxes and lost and found.
• Run vendor reports; work cooperatively in a fast-paced environment.

Conocimientos

Cashier experience

Customer service

Weekend availability

Task prioritization

Attention to detail

Under pressure performance

Honesty and integrity

Educación

High school diploma or GED

Descripción del empleo

Job Description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience